Administrator

Administrator

DN9, Doncaster

8:30am – 5:00pm

£28,000 - £30,000 DOE

Looking for someone to start asap

This role would be suitable for someone with a background in social housing repairs or planned works background. Also someone who has previously worked within a council, housing provider or contractor.

The role

You will play a key role in supporting the delivery of our refurbishment programmes by providing contract administration and call handling support. This will involve acting as a central point of contact, responding to enquiries and ensuring clear and professional communication with clients, tenants, and subcontractors.

You will be responsible for maintaining accurate and up-to-date records across both the client’s system and our in-house platform. This includes regularly updating job statuses, tracking progress and ensuring all information is recorded correctly to support reporting and operational efficiency.

In addition, you will support the coordination of administrative activities across the service. This will involve scheduling and confirming appointments with tenants and subcontractors, managing diaries and ensuring all parties are informed and prepared.

Key Responsibilities

Provide administrative support to operational teams delivering planned works programmes

Manage and update job records, work orders and scheduling systems

Liaise with residents to arrange appointments and ensure access to properties

Handle inbound calls and queries, resolving issues in a professional and timely manner

Support supervisors, contract managers and resident liaison officers

Maintain accurate documentation for compliance and audit purposes

Monitor progress of works (e.g. kitchens, bathrooms, externals, damp & mould)

Assist with reporting, KPIs and performance tracking

Ensure excellent customer service aligned with social housing standards

Essential Experience

Previous experience in social housing repairs or planned maintenance

Strong understanding of housing works such as Kitchens & bathrooms / External works (roofing, windows, doors, etc.) / Damp & mould remediation

Experience working for one of the following - Local authority / council / Housing association / registered provider / Social housing contractor

Experience using scheduling or job management systems (e.g. repairs systems)

Strong administrative and organisational skills

Excellent communication skills

EMA25