Location: Cheltenham (On-site, full-time)
Rate: Up to £250 per day (Inside IR35)
Contract: 3 months
Our client, a leading organisation in their sector, is hiring a 2nd Line Desktop Engineer to provide on-site technical support and break-fix services across a busy operational environment.
This role offers the opportunity to work in a hands-on support capacity, resolving issues directly with end users and ensuring minimal disruption to business operations.
What you’ll do
* Provide 2nd line desktop support across hardware and software environments
* Deliver break-fix support for laptops, desktops, and peripheral devices
* Support Microsoft 365 applications and user administration
* Assist with basic networking issues (connectivity, patching, troubleshooting)
* Support hybrid environments, including on-prem and cloud-based systems
You’ll work closely with IT support teams and business users to maintain high service levels and resolve incidents efficiently.
What we’re looking for
* Proven experience in a 2nd line desktop support role
* Strong break-fix and on-site troubleshooting experience
* Good working knowledge of Microsoft 365
* Basic networking knowledge (DNS, DHCP, patching, connectivity)
* Experience supporting hybrid environments
The ideal candidate will bring a proactive, customer-focused approach and be comfortable working in a fast-paced, fully on-site environment.
Why join?
* Immediate start available
* Stable 3-month contract opportunity
* Competitive day rate (Inside IR35)
* Hands-on, varied support environment
Salary description
£200.00 - £250.00 per day