Head of Technology Operations

Lead and shape the operational backbone of technology for a high-profile, customer focused organisation.
 
An established and recognisable organisation is looking for a Head of Technology Operations to lead the day-to-day running of technology services. This is a senior leadership role responsible for ensuring core systems, infrastructure, and user services operate reliably, securely, and at scale.
 
You'll oversee service delivery across the service desk, infrastructure, cloud platforms, and operational security. Working closely with senior technology leadership, you will ensure services remain resilient while continuously improving operational performance and user experience.
 
This role combines strategic leadership with operational accountability, balancing service reliability, risk management, and continuous improvement.
 
What you'll be doing

Leading the operational running of technology services including service desk, infrastructure, cloud, and networks
Acting as the senior lead for incident, problem, and change management
Improving service performance, automation, and operational efficiency
Overseeing cloud and infrastructure platforms to ensure resilience, scalability, and cost control
Ensuring operational security, identity, and access controls are effectively managed
Partnering with wider business teams to support new initiatives and ensure services are operationally ready
Leading and continuously developing a high-performing technology operations team
Managing key suppliers and technology partners About you

Experience working within a multi-site organisation, ideally B2C 
Senior leadership experience within IT or technology operations
Strong background in service management, infrastructure, and cloud platforms with the ability to be technical and up to date with latest technology
Experience overseeing service desk and operational engineering teams; ensuring SLAs and KPIs are set up and adhered to
Understanding of operational security, identity management, and regulatory frameworks such as GDPR
Experience managing third party suppliers, vendors, and operational budgets
Ability to build strong relationships across technology and business leadership This is an opportunity to shape how technology services operate within an established organisation and play a key role in enabling business-wide transformation.
 
Permanent opportunity
Coventry based office
2x days per week on-site with 3x days working remotely. Tuesday/Wednesday office-based.
Salary £70,000 - £80,000
Benefits - 9% employer contribution, 28 days holidays + Bank Holidays, holiday buy/sell scheme, cycle to work scheme, death in service, employee assistance programme, occupational health provider service.
 
We are an equal opportunity recruitment company. This means we welcome applications from all suitably qualified people regardless of race, sex, disability, religion, sexual orientation or age.
 
We are particularly invested in Neurodiversity inclusion and offer reasonable adjustments in the interview process. Reasonable adjustments are changes that we can make in the interview process if your disability puts you at a disadvantage compared with others who are not disabled. If you would benefit from a reasonable adjustment in your interview process, please call or email one of our recruiters