Are you a bright, enthusiastic graduate (or entry‑level candidate) looking to kick‑start your career in a fast‑paced role where every day is different? Do you love helping people, solving problems, and keeping things running smoothly?
If so, this is a brilliant opportunity to join a friendly, close‑knit Utilities team where excellent customer service is at the heart of everything we do.
We’re looking for someone switched‑on, proactive, and eager to learn, someone who enjoys juggling multiple tasks and building genuine rapport with customers and suppliers. If you’re naturally curious, confident, organised, and thrive in busy environments, we’d love to meet you.
What You’ll Be Doing
* Managing and resolving a wide range of utility‑related customer queries within agreed timeframes
* Handling varied enquiries (including more complex issues) with professionalism and a strong customer‑first mindset
* Coordinating tenancy changes and ensuring supplier records are updated accurately
* Building great working relationships with utility suppliers and internal teams
* Checking contract details, reviewing invoices, and ensuring all information is accurate
* Processing contract terminations and following up on supplier objections
* Keeping up‑to‑date with industry changes and sharing relevant updates with the team
* Maintaining clear, accurate records across internal systems
* Supporting the Utilities Team Manager with admin tasks, ad‑hoc work, and small projects
What We’re Looking For
* A genuine passion for customer service — you enjoy helping people
* Strong attention to detail and excellent organisation skills
* Good numeracy and solid administrative ability
* A proactive, curious, self‑motivated mindset
* Confidence to challenge suppliers when needed
* Ability to multitask and stay calm in a fast‑moving environment
* A natural team player who wants to contribute to shared goals
You'll be joining a supportive team with ongoing training, development, and great company benefits. The environment is relaxed but professional and you even get your birthday off!
Due to the high volume of interest we receive for each vacancy, we are only able to contact shortlisted candidates. If you have not heard from our team within 7 days, please consider your application unsuccessful.
Please refrain from calling the office to check the status of your application or to discuss the role; this allows us to dedicate our time to the shortlisting process. We will retain your CV on file for future opportunities that may be a match for your skills and experience
Salary description
£26000.00 - £26000.00 per year