Online Commercial Executive
Location: Cannock
Working Hours: 7:30am – 4:30pm Monday – Friday
Benefits: Competitive Salary, Bonus Scheme, Pension Scheme, Free Lunches and additional holiday.
As the Online Commercial Executive, you’ll be working closely with the E-commerce Key Account Manager, you’ll help maximise revenue, reduce margin leakage, improve customer responsiveness, and ensure a seamless online customer experience.
This is a high-energy, hands-on role where performance is measured through sales activity, margin improvement, operational efficiency, and customer outcomes.
Key Responsibilities
* Identify and act on opportunities to increase GP%, reduce margin leakage, and optimise pricing and order quantities
* Manage and support outgoing e-commerce orders, ensuring fast turnaround and an excellent customer experience
* Support the E-commerce Key Account Manager with enquiries, quoting and customer communication, enabling focus on higher-value accounts
* Analyse e-commerce sales and order data to uncover growth, profitability and cross-sell opportunities
* Support the optimisation of the end-to-end e-commerce customer journey, from enquiry through to post-purchase
* Maintain and support e-commerce platforms, including product listings, pricing accuracy and inventory visibility
* Work cross-functionally with marketing, purchasing and customer service teams to improve e-commerce performance and customer retention
* Provide day-to-day support to the E-commerce Key Account Manager across account activity and customer management
What We’re Looking For
* Experience in e-commerce sales, inside sales, commercial operations or account support
* Strong commercial acumen with a focus on margin, pricing and profitability
* Confident outbound communicator with a proactive sales mindset
* Analytical skills with the ability to interpret sales and order data
* Strong attention to detail and operational discipline
* Comfortable working cross-functionally in a fast-paced environment
* Adaptable and resilient, with the ability to support change and platform transition