Are you looking for an employer that understands the importance of balancing work and life and offers flexibility by allowing you to work from home?
Would you love to work for a company where 95.2% of staff recently stated in an anonymous survey that they would recommend us as an employer?
Are you enthusiastic about using your skills to help people keep their homes whilst maximising both CDS’s and residents’ income?
About CDS – CDS exists to provide, support and promote co‑operative and community‑led housing so that more people can live and work in co‑operative ways. We are the country’s largest provider of governance, financial and housing management support to small housing co‑operatives, we are a small social landlord in our own right and we are innovating new routes to grow community‑led housing in England. Our work is values-led, people-focused and grounded in accountability.
The opportunity – You’ll manage arrears across a varied caseload, taking early, proactive action when payments are missed. Using your growing expertise in welfare benefits, budgeting and legal remedies, you’ll support residents to get back on track quickly if they miss a payment. Where this isn’t possible, you’ll progress cases confidently through the courts, balancing robust income collection with fairness, humanity and professionalism.
About you – You’re calm under pressure, organised and resilient, with a strong customer-service mindset. You’re comfortable delivering difficult messages clearly and respectfully and you enjoy finding practical solutions to complex problems. You’ll bring excellent communication skills, strong attention to detail and confidence working with numbers and IT systems. Whilst you will have experience in income collection, housing or a customer-facing enforcement role, we’re equally interested in your approach, values and enthusiasm and willingness/ability to learn.
Our values – We recruit and develop people who live our values every day: Unity, Trust, Intention, Impact, Collaboration, Communication and Kindness. If these reflect how you work, we’d love to hear from you.
Working here –We offer genuine flexibility (hybrid working with access to our SE1 office), a supportive culture and opportunities to learn and develop alongside a competitive benefits package.
Inclusion –We are working to be an anti‑racist, inclusive organisation and we welcome applications from people of all backgrounds. We value challenge, learning and different perspectives in all our work.
Closing date: Monday, 30th March 2026 at 8am
Interviews: Wednesday, 15th April 2026 (in person at our Central London offices: SE1)
Salary description
£33784.00 - £33784.00 per year