Ocean Imports Coordinator

Position: Ocean Imports Coordinator
Location: Rochester
Salary: £30,000 - £35,000

Our client, a well-established freight forwarding company are actively seeking a skilled Ocean Imports professional to join their team.

The successful candidate will be responsible for managing all aspects of ocean import operations, including FCL and LCL shipments, ensuring accurate documentation, timely updates, and excellent customer service, while liaising with overseas offices and internal teams to support smooth delivery of goods.

Job Overview

Manage all shipping documentation accurately and on time
Monitor shipments through effective communication with overseas offices and internal team members
Provide customers with timely and accurate updates; ensure online tracking information is up to date and visible
Organise delivery of customer goods within company credit policy
Handle customer and overseas partner queries
Act as cover when required within the team
Support team operations and collaborate with colleagues to ensure smooth workflowJob Requirements

Minimum 3 years' experience in import ocean operations (FCL and LCL)
Commercial awareness and understanding of freight forwarding operations
Experience using freight management systems, e.g., CargoWise, Sequoia, Descartes, CDS
Excellent verbal and written communication skills
Ability to work independently and as part of a team
Strong customer service focus and determination to exceed expectationsSalary & Benefits

£30,000 - £35,000 dependent on experience
Full-time, permanent (Monday-Friday, 8:00am-5:00pm)
28 days holiday (BH Included) + additional 5 days with long service
Pension scheme
Office-based in RochesterBennett and Game Recruitment are a multi-disciplined technical recruitment agency based in Chichester, West Sussex operating across the UK with specialist teams covering a range of industries.

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