We are currently seeking a Care Home Operations Manager to join our team and support homes across our North Division.
As a Care Home Operations Manager at Barchester, you will travel across and support your patch to help us deliver the high standards we're known for, as well as provide inspirational leadership to our home teams. We'll look to you to support care homes that either need additional support in delivering excellent care, or where there is a General Manager vacancy. You'll be working alongside Care Home General Managers and Care Home Deputy General Managers to develop and implement action plans that make sure our resident's needs are met.
As part of your wide range of responsibilities, you can expect to help investigate formal complaints, collaborate with external healthcare professionals to resolve concerns, and promote policies within our care homes. You'll also be committed to getting our teams to the very best clinical standards through learning and development programmes.
This is a permanent position which requires regular travel and overnight stays. In return for your dedication, we are offering an impressive rewards and benefits package, including:
Generous starting salary
£7,500 annual car allowance
All mileage and expenses paid
25 days annual leave, plus bank holidays, with the option to buy/sell up to 5 days*
Up to 8% employers pension contribution
Required experience and qualifications:
Passionate about providing high-quality care and improving the lives of residents
Registered Nurse (RN) qualification or equivalent professional experience
Significant experience in a senior operational/leadership role in a care home setting
Turnaround home management experience
Significant experience in managing budgets, financial planning, and cost control
Experience of working within a regulated environment with a strong understanding of CQC guidelines and other relevant regulations
Strong track record of improving care quality and driving operational efficiencies
Understanding of regulatory and statutory requirements, including fire, health and safety, COSHH
Proficient in IT systems, including MS Office and care management software, for record-keeping and reporting
Full UK driving licence, with the ability to travel regularly and stay away from home
Role and responsibilities:
Take on General Manager responsibilities and become a CQC Registered Manager if needed
Identify any concerns about the home through robust quality assurance, complaints, incidents or accidents and implement improvements
With the support of our Business Manager, prepare an annual budget with the support of internal stakeholders
Manage all sales enquires and proactively promote the home in the local community
Build a culture of robust performance management
Oversee staff recruitment, training, motivation, communication, supervision, and appraisal
Demonstrate determination to deliver quality care
Build close and trusting relationships with residents and their loved ones
This is a demanding but rewarding national role that could see you based anywhere across Northern England. You must be prepared to travel long distances with regular periods of time away from home. As you'll be working within our homes, you'll need to be flexible across days and nights, as well as bank holidays and weekends. You should also be available by mobile phone and email while out of hours. As Operations Manager, you can expect a lot of responsibility and pressure and you'll be a strong, resilient and confident individual who will thrive on this.
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