What the Job Will Be Doing
* Delivering a high-quality, customer-focused housing management service to a defined patch of residents
* Managing approximately 750 properties, ensuring tenants comply with tenancy conditions and receive appropriate support
* Managing rent arrears cases up to notice stage, taking action to minimise debt and maximise income recovery
* Investigating and resolving low-level anti-social behaviour, nuisance, and tenancy breaches using early intervention approaches
* Preparing documentation for legal or enforcement action where required
* Supporting tenancy changes including transfers, mutual exchanges, tenancy terminations, and tenancy amendments
* Carrying out estate, property, and health & safety inspections and ensuring issues are reported and resolved
* Liaising with income, support, and property teams to provide a coordinated service to residents
* Providing welfare benefits advice and signposting residents to support services to sustain tenancies
* Maintaining accurate tenancy records, producing reports, and responding to enquiries within agreed timescales
* Attending resident meetings, visiting residents in their homes, and participating in partnership working with internal and external stakeholders
What You Will Need
* Experience in tenancy management, housing management, or income management
* Knowledge of housing legislation, tenancy management practices, and welfare benefits
* Experience managing rent arrears and supporting tenancy sustainment
* Experience investigating anti-social behaviour or tenancy breaches
* Ability to prepare documentation and support legal or enforcement processes
* Strong communication and interpersonal skills with the ability to handle challenging situations
* Customer-focused approach with the ability to work independently and as part of a team
* Good organisational skills and the ability to manage a varied caseload and competing priorities
* IT proficiency including Microsoft Office and housing management systems
* Full driving licence and ability to travel across the borough
Desirable:
* Professional housing qualification (e.g. CIH) or willingness to work towards
* Experience of court processes, mediation, or negotiation
* Knowledge of housing maintenance and estate management practices
Salary description
£27.00 - £30.00 per hour