Customer Services Manager

Customer Service Manager / Customer Operations Manager
11-Month Fixed-Term Contract (Maternity Cover)
The Role
The Customer Services Manager / Customer Operations Manager will ensure the seamless delivery of new sales orders, acting as a key liaison between customers and internal stakeholders. The role is responsible for monitoring order progress, coordinating logistics, and maintaining performance dashboards and KPIs.
Key Responsibilities
* Manage and maintain strong customer relationships, providing regular delivery and logistics updates.
* Ensure all orders are delivered on time and in full (OTIF).
* Lead and coordinate the operations team to achieve accurate and timely delivery of goods and services.
* Update and circulate weekly/monthly order dashboards.
* Oversee efficient shipment and invoicing processes.
* Provide timely order updates and reports to clients.
* Maintain accurate order books and records.
* Ensure compliance with export controls and maintain export/licence documentation.
* Liaise with internal departments to ensure customers have the latest and most accurate information.
* Uphold compliance across all company policies, procedures, and processes.
Skills and Experience
* Proven experience in managing teams.
* Proven background in customer relationship management and order fulfilment.
* Experience using business systems and managing data accurately.
* Strong planning and organisational skills, with attention to detail.
* Experience leading and motivating teams.
* Knowledge of UK and International logistics and export compliance.
* Familiarity with HMRC and Dangerous Goods Management (DGM) processes.
* Excellent written and verbal communication skills.
* Strong time management and prioritisation abilities in fast-paced environments