ARC Operator

ARC Operator (Alarm Receiving Centre)
Location: Doncaster (DN9 3FL)
Starting salary £27,000 per annum + Benefits
Hours: 12-hour shifts - 4 on / 4 off - 24/7 operation
Benefits
* Competitive starting salary of £27,000 per annum
* 4 on / 4 off shift pattern offering regular time off
* Pension scheme
* Medical costs cover
* Life insurance
* Full training and funded SIA CCTV Operator licence
Are you calm under pressure, highly organised, and able to respond quickly when it matters most?
Doncaster Security Operations Centre (DSOC) is recruiting ARC Operators to join its professional control room team in Doncaster. This role involves monitoring security and alarm systems, responding to incidents and coordinating the appropriate emergency response.
This is a great opportunity to join a professional security monitoring environment where attention to detail, clear communication and quick decision-making are essential.
About Doncaster Security Operations Centre
The Doncaster Security Operations Centre (DSOC) provides professional alarm monitoring and security response services, operating 24 hours a day, 365 days a year. The team monitors alarm systems, assesses incidents and coordinates the appropriate response with emergency services, customers and internal teams.
The Role
Working within a dedicated control room environment, you will:
* Monitor alarm systems and security platforms within the Alarm Receiving Centre
* Respond to incoming fire and intruder alarm signals in line with company procedures
* Liaise with Police, emergency services and internal teams to coordinate appropriate responses
* Maintain clear and accurate incident reports and logs
* Provide a professional and courteous telephone response service
* Identify and report equipment issues to maintain operational continuity
* Carry out daily, weekly and monthly operational checks
* Ensure smooth and accurate handover between operators
* Maintain strict data protection and information security standards
The ideal candidate
* Previous customer service, call centre or administration experience
* Strong communication skills and the ability to remain calm in urgent situations
* Good IT skills including Microsoft Word and Excel
* Excellent attention to detail and problem-solving ability
* Ability to assess situations quickly and determine the correct response
* Willingness to work days, nights, weekends and bank holidays as part of a 24/7 shift rota
Security Clearance & Training
Successful candidates will be required to undergo BS7858 screening and vetting.
Following successful completion of training and induction, you will also be supported through the SIA CCTV Operator course, with the licence fully funded by the business.
If you are looking for a stable and responsible role within a professional security control room environment, apply now with your updated CV
Interviews will take place on site (DN9 3FL)
Equals One is an advertising and recruitment agency working on behalf of our client to promote this vacancy. You may be contacted directly by the employer should they wish to progress your application. Due to the number of applications we receive, we are unable to provide specific feedback if your application is unsuccessful