Location: Midlands
Salary: 35-42k
Shift Pattern & Hours:
Monday – Friday. Weekends are optional. After 6 months/ up to speed with system knowledge will go on an on-call rota for a week at a time.
10-hour days (start and finish times can vary though, so flexibility is a must!)
Benefits
Annual Profit Share Scheme – Discretionary
Company Van
Uniform provided
Life Insurance (Death in Service) of 3 x annual salary (after successful completion of probationary period)
24 days annual leave (plus B/Hs) – 3 days to be used between Xmas & New Year as company closes completely.
Employee Assistance Programme – free counselling for Mental Health and Personal issues.
Summer and Xmas Company Events – food and drink paid for by the company.
Role Purpose:
To attend assigned visits to customer premises and perform all necessary system maintenance or fault diagnostics and repair. Ensuring system serviceability testing and paperwork is completed after assigned job is finished.
Role Accountabilities:
Maintenance Visit Planning. On receipt of assigned work schedule ensuring that all necessary equipment and service kits to conduct the assigned work is on works van and for liaising with the office for additional supplies where necessary.
Customer Service. Maintaining a professional relationship with customers and their staff and for being accountable for own conduct as a representative of us.
Maintenance Work. Performing all maintenance and repair work thoroughly, in a safe manner, and in accordance with all laid down service instructions. Ensuring system items removed from customer premises are labelled as necessary to identify the part and issue, and returned to the office.
Paperwork. Ensuring all paperwork, whether in hard copy or required to be completed via an issued tablet/iPad, in respect of each job is completed properly and is received by the main office in a timely manner and in good condition.
Call Out Duties. Report all call-outs to the Office as soon as possible. During nominated call out periods ensure phone is kept on and is responded to in a timely fashion. On receipt of call out schedule keep nominated call out dates free of holiday and other commitments and notify the office immediately of any perceived conflicts.
Service Vehicle. Maintaining allocated service vehicle in a good condition and for performing all daily and weekly checks, and for ensuring completed check sheets are received by the office in a timely manner and in good condition. To drive responsibly at all times and in compliance with all legal road requirements. Notify the office immediately if for any reason you are unfit to drive.
Equipment. Ensuring that all work equipment is maintained, including: Ladder checks and tags, PAT testing, Calibrations, and associated pre-use checks.
Purchasing. Ensuring that all purchases made in respect of the assigned company credit card is wholly necessary and for the sole use of work related purchasing. Maintaining credit card sheets and receipts and any other paperwork which may be required by the finance dept.
Training and Development. Complete all assigned training courses within timeframe allocated. You are responsible for ensuring that all CSCS cards, similar scheme or competency cards that you are required to hold are maintained.
Knowledge Skills and Experience
Good knowledge of fire suppression systems and the wider fire prevention sector.
Technical – Experience in similar field engineer roles. Demonstrates the technical competence and awareness required to pass manufacturer courses on the equipment to be maintained and repaired, or has relevant technical qualifications for work being performed. Electrical engineers should be qualified to at least Level 3 and ideally hold 17th Edition.
Customer focus – Ability to communicate directly with customers and maintain good relationships.
Information Technology – Proficient in the use of mobile technologies. E.g. Smart phones, Tablets.
Construction Scheme (CSCS) Card – Have passed, or able to pass the CSCS Health & Safety Test. Holds a relevant CSCS or related scheme competency card.
Technique-Recruitment Solutions Ltd is a proud equal opportunities employer, dedicated and specialist to the engineering and manufacturing industries. We work and support some of the most well-known companies in Norfolk and Suffolk. These vacancies are being advertised on behalf of Technique-Recruitment Solutions Ltd who are operating as an employment business and employment agency
Salary description
£35000.00 - £42000.00 per year