Customer Service Advisor

Our client works in partnership with a major UK high street bank, managing their personal lending services.

We are looking for a Customer Service Advisors to join their Contact Centre team in Newcastle to provide support to customers, calling with enquiries and requests about their loan account.

Our client is putting their customers at the heart of everything they do every day.

Is that you?

Do you have a passion for helping make things simple and easy for customers?
Do you enjoy getting your teeth into supporting with more complex requests that may need teamwork with colleagues from other areas?
Do you get satisfaction from knowing you've helped achieve the right outcome for a customer, and even better getting it right first time?

Then this is a role you will be interested in.

What are we looking for in our Customer Service Advisors?

Sociable, helpful and eager to provide excellent customer service to customers.
Able to work in a fast-paced environment, ensuring defined processes are followed.
A good eye for detail, ensuring customer records are kept up to date and are accurate
Keen to take responsibility for managing customer information in line with GDPR Experience of working with computer systems
A Team Player who enjoys collaborating with team mates to deliver that outstanding customer service together, and working together to identify continuous improvement ideas.
And through all this achieve core Key Performance Indicators

Work Environment

The role is an office based within Newcastle, with easy accessible bus and train links.

Our working hours are between 8am and 8pm, Monday to Friday and between 9am and 6pm on weekends - we usually work to a 6-8 week shift rotation so that you can plan around shifts with plenty of notice. There is some evening and weekend work, but these shifts are shared out amongst all colleagues.

Please apply online today