You will coordinate service requests, manage help desk tickets, and ensure issues are resolved quickly.
Responsibilities -
* Act as the first point of contact for help desk queries via phone and email
* Log and manage support requests in the help desk system
* Prioritise and assign tasks to maintenance engineers or internal teams
* Coordinate servicing and repairs of coffee machines and equipment
* Assist with resolving delivery or order-related queries
* Maintain accurate records and reports of support requests
Personal Requirements -
* Previous experience in a help desk, customer service, or coordination role
* Strong organisational and problem-solving skills
* Excellent communication and customer service skills
* Ability to manage multiple tasks in a fast-paced environment
* Good IT skills including Microsoft Office
* Experience in hospitality, retail, or the coffee industry is desirable
Salary - £26k-£30k DOE.
This is a 100% office based role.
For more information, apply today and I will get in touch!
About Marble Talent
As engineering recruitment specialists, we pride ourselves on the ability to turn aspiring candidates at the beginning, middle or towards the end of their engineering careers into successful, professional engineers place at the right companies. We are interested in people from all walks of life, as long as they have the passion to succeed in engineering. Our goal is to become the recruiter of choice for UK engineering companies. We will do this by continuing to deliver a first-class service for both clients and candidates
Salary description
£26000.00 - £30000.00 per year