What the Job Will Be Doing
* Manage tenancies effectively, assessing household needs and signposting residents to appropriate support.
* Review tenant circumstances regularly and advise on suitable future housing options.
* Oversee mixed‑tenure patches, ensuring compliance with policies for leaseholders, shared owners and managing agents.
* Represent the organisation at court and external meetings, acting as a key liaison with community stakeholders and resident groups.
* Prepare and present court documentation to support legal action when required.
* Work collaboratively across teams to deliver a seamless, customer‑focused housing service.
* Reduce rent and service‑charge arrears through proactive income management.
* Manage antisocial behaviour cases and tenancy/lease breaches, working with internal and external partners.
* Monitor estate services, carry out regular estate and fire safety inspections, and ensure repairs or issues are resolved promptly.
* Support void management to ensure properties are re‑let quickly and safely.
* Lead on safeguarding signposting, tenancy reviews, fraud prevention audits, and manage mutual exchanges, assignments, and successions.
* Participate in duty rota and emergency response, support councillor enquiries, and monitor CCTV to address ASB, fly‑tipping and related issues.
What You Will Need
* Excellent negotiation and influencing skills
* Excellent communication skills, both written and verbal
* Excellent time management and organisational skills
* Excellent IT skills with the ability to use Housing Management software
* Ability to input data into systems accurately
* Proven debt management experience
* Experience of dealing with people in difficult, often stressful, situations
* Experience of tenancy and neighbourhood management
* Knowledge of relevant Housing legislation
* Due to the nature of the role, you will need to have a full driving licence and access to a car with business insurance
Salary description
£27.00 - £30.00 per hour