Head Host

Role: Head Host – ‘Project A’
Hours: Full-time
Location: The Imperial, Bloomsbury, London
About Us:
‘Project A’ is the new destination rooftop bar at The Imperial, Bloomsbury opening Summer 2026. Part of the Imperial London Hotels family, we are a seventh‑generation, family‑run business with a 187‑year legacy and a renewed vision for modern, authentic London hospitality.
About the Role:
As Head Host for ‘Project A’, you will shape the very first and very last impression of our signature dining experience. This is a role built on presence, emotional intelligence and precision.
You’ll lead the entire front‑door operation — from managing reservations and pacing to setting the tone for service through a warm, confident welcome that feels modern, personal and effortlessly polished. Whether it's a sunny day drawing guests to the terrace or a fully booked evening with a wait‑list out the door, you will keep the atmosphere calm, controlled and elevated.
What You’ll Be Doing:
* Deliver a warm, confident and modern welcome
* Manage flow, pacing and seating strategy
* Lead reservations, waitlists and guest profiles
* Coordinate terrace and weather‑dependent seating
* Partner with Restaurant & Bar teams
* Coach and develop a confident, guest‑focused team with a strong sense of service identity
* Drive commercial performance at the door
* Ensure accessibility, safety and compliance
* Monitor guest feedback across online platforms and react with timely, thoughtful solutions that reinforce our service standards
Who You Are:
* Experienced in premium host/reservations leadership
* Skilled in pacing, seating and guest recovery
* Commercially aware with strong communication
* Accurate, organised and confident using reservations systems
What’s In It for You:
* 28 days holiday, rising to 33 with length of service (including bank holidays)
* Access to ILH Training Academy programmes, apprenticeships and supported study
* Holiday Purchase Scheme
* Complimentary uniform dry‑cleaning, plus discounted personal dry‑cleaning
* Interest‑free Season Ticket Loan
* Workplace Pension
* Team member flat rate and 50% friends and family hotel discount
* 50% discount across ILH F&B outlets
* Discounted drinks at Blooms Café
* Employee‑funded Health Cash Plan
* Local Bloomsbury discounts
* Early Pay access
* Shopping discounts with selected retailers
* Salary sacrifice schemes including nursery care, cycle to work, and technology
* Access to mental health first‑aiders, wellbeing support and the Employee Assistance Programme
Ready to Help Shape the Future of Imperial?
If you’re passionate about delivering exceptional experiences and want to play a defining role in our newly transformed flagship hotel, we’d love to hear from you