Location: Blackburn
Salary: £26,000 – £28,000 per year
Job Type: Full-time, Permanent
Advertised by: Howard James Recruitment
Role Overview
Howard James Recruitment are currently recruiting on behalf of a growing and well-established business for a Customer Service & Sales Support Coordinator. This is an excellent opportunity for someone who is confident, organised and proactive, and enjoys working in a fast-paced environment supporting both customers and internal teams.
The successful candidate will act as the key link between customers, sales and operations, managing orders, providing updates and ensuring a smooth customer journey. Strong communication skills are essential, as the role involves regular interaction with trade customers via phone, WhatsApp and email.
Key Responsibilities
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Manage day-to-day communication with trade customers via phone, WhatsApp and email
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Accurately process and manage customer orders
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Provide customers with updates regarding delivery schedules, charges and any potential delays
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Handle customer queries, issues and complaints professionally and efficiently
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Monitor stock availability and communicate any changes to customers
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Liaise with the delivery team to ensure smooth and timely logistics
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Provide administrative and coordination support to the wider sales and operations teams
What We’re Looking For
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Previous experience within sales support, operations or customer service (B2B experience advantageous)
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Excellent communication skills, both written and verbal
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Confidence using WhatsApp, email and other digital communication platforms
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Highly organised with strong attention to detail
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Comfortable using computers and basic office software such as Excel and Word
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Positive, self-motivated and able to take ownership of tasks
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A strong team player who can thrive in a busy working environment
What’s on Offer
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A varied and engaging role within a growing business
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Friendly and supportive team environment
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Opportunities for growth and development
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The chance to play a key role in delivering excellent customer service and supporting operational success
Benefits
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Casual dress
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Employee discount
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Free parking
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On-site parking
If you are organised, customer-focused and enjoy being at the centre of a busy operation, this could be a fantastic opportunity to join a growing team. Apply today through Howard James Recruitment
Salary description
£26000.00 - £28000.00 per year