2nd Line It Support Engineer

2nd Line IT Support Engineer (MSP)

Canterbury, Kent

£28,000 – £32,000 (depending on experience)

Are you currently working in an MSP and ready to take the next step in your IT support career?

Do you enjoy troubleshooting technical issues and seeing problems through to resolution rather than simply passing tickets on?

Would you like a role where you can continue developing your technical skills across servers, networking, and cloud technologies?

If so, this could be an excellent opportunity.

We are recruiting for a 2nd Line IT Support Engineer to join a respected IT services provider based in Canterbury. This is a full-time, office-based role with occasional travel to client sites across Kent and the South East.

For this role you must have previous experience working within a Managed Service Provider (MSP) and a full UK driving licence.

The Role

As a 2nd Line IT Support Engineer, you will join a small but highly skilled technical team supporting around 100 clients across commercial and education sectors.

This is a varied, hands-on position where no two days are the same. You will be working across multiple client environments, supporting everything from desktops and servers to networking infrastructure and cloud platforms.

You will be responsible for diagnosing and resolving technical issues, supporting end users, and assisting with IT projects and system upgrades. The role combines both remote support and on-site support, ensuring clients receive a responsive and high-quality service.

This position is ideal for someone who enjoys working in a fast-paced MSP environment and takes ownership of technical issues from initial investigation through to resolution.

Development Opportunity

This role offers excellent exposure to project work and higher-level technical issues, making it ideal for someone who wants to continue developing their technical skills.

You will work alongside experienced senior engineers and gain exposure across server infrastructure, networking, Microsoft 365, and cloud environments, with opportunities to develop towards 3rd Line or specialist technical roles over time.

Key Responsibilities

Your day-to-day responsibilities will include:

* Delivering 1st and 2nd line technical support to a wide range of clients

* Installing, configuring, and testing hardware, software, and networking equipment

* Diagnosing and resolving hardware, software, and network issues

* Monitoring system performance and carrying out preventative maintenance

* Supporting printers, cabling, and peripheral equipment

* Updating the helpdesk system with accurate fault logs and documentation

* Liaising with third-party suppliers and external contractors when required

* Supporting client IT projects, upgrades, and deployments

This role offers a strong mix of independent problem solving and collaborative teamwork within a supportive technical environment.

What We Are Looking For

To succeed in this role you will need strong technical knowledge, excellent communication skills, and the ability to manage multiple issues in a busy MSP environment.

Essential skills and experience

* Previous experience working within a Managed Service Provider (MSP) – ideally 2+ years

* Strong knowledge of Windows client and server operating systems

* Hands-on experience with Microsoft 365 administration and ideally Azure

* Good understanding of LAN/WAN networking and wireless technologies

* Strong troubleshooting and diagnostic skills

* Excellent communication skills and the ability to build relationships with clients

Desirable

* Microsoft certifications such as MCSA or Azure Fundamentals

* Educated to A-Level or above

* Ability to pass an enhanced DBS check

A full UK driving licence is essential due to occasional client site visits.

The Details

Salary: £28,000 – £32,000 (depending on experience) Hours: Monday to Friday, 8:00am – 4:30pm Location: Office-based in Canterbury, with travel to client sites across Kent and occasionally further afield

While the business has an out-of-hours support team, there may occasionally be situations where emergency support is required outside normal working hours to minimise client downtime.

Why Apply?

This is an excellent opportunity to join an established and growing Managed Service Provider where you will gain exposure to a wide range of technologies and client environments.

You will work alongside experienced engineers, develop your skills across on-premise infrastructure, networking, and cloud platforms, and continue building your career in IT support.

Apply Now

If you are an experienced 2nd Line IT Support Engineer based near Canterbury, with MSP experience and a full UK driving licence, we would be very interested in hearing from you.

Apply today to take the next step in your IT support career