Customer Service Executive

Job Title: Customer Service Executive (German speaker)
Location: Colchester, Essex (free parking)
Salary: IRO £35,000 depending on relevant CS experience
Benefits: 25 days leave + 8 BH
Paid day for your birthday
Share scheme (coming soon)
Hours: Monday to Friday
7.30am to 4.30pm – 40 hours per week
No remote or hybrid working
Our client based in Colchester is seeking an experienced bilingual Customer Service Executive (German speaker), the CS team provide excellent support to customers and work closely with the sales team.
Customer Service Executive Role
This is a varied customer service and sales support role where you will be the main point of contact for customer enquiries while helping ensure orders are processed efficiently. You will work across multiple systems and departments to deliver a smooth customer experience.
Customer Service Executive Key Responsibilities
* Act as the first point of contact for customer enquiries via phone, email and web chat
* Process sales orders and manage customer requests
* Provide proof of delivery (PODs) and resolve delivery queries
* Raise commercial invoices, proforma invoices and payment links
* Obtain freight quotes and prepare packing lists for export shipments
* Manage email inbox and route enquiries to the appropriate sales contact
* Set up new customer accounts and product item codes
* Maintain and update Navision and PipeDrive CRM systems
* Support the sales team with administration and lead qualification calls
* Identify opportunities to upsell products and recommend solutions
Customer Service Executive candidate requirements
* Experience in customer service, sales support, or order processing
* Excellent communication and organisational skills
* Strong attention to detail and ability to manage multiple tasks
* Confident using CRM systems and Microsoft Office
* A proactive and customer-focused approach
* Experience with Navision, PipeDrive, or export documentation would be beneficial but is not essential.
* German speaking essential