Warranty Supervisor

Warranty Supervisor
£36,000 Basic + £1,800 Bonus
Ipswich
Permanent | Full Time
We are currently recruiting for an experienced Warranty Supervisor to join a busy main dealership in the Ipswich area.
This is a key aftersales position offering real influence within the business. The successful candidate will play a crucial role in protecting revenue, improving processes, and ensuring warranty compliance across the site.
If you have strong main dealer warranty experience and enjoy driving performance and standards, this could be an excellent next step.
Duties & Responsibilities
* Oversee the accurate and timely processing of all warranty and goodwill claims, ensuring full compliance with manufacturer standards
* Track and analyse warranty performance on a daily, weekly, and monthly basis to maintain efficiency and profitability
* Maintain detailed and organised records relating to claims submissions, credits, rejections, and customer contributions
* Identify weaknesses in current warranty processes and implement improvements to enhance accuracy and recovery rates
* Carry out regular internal audits of claims and procedures, producing clear action plans where required
* Provide guidance and support to aftersales teams, helping to improve understanding of warranty compliance and best practice
* Communicate recall information, policy updates, and procedural changes clearly across the department
Your Background & Skills
* Proven background in a main dealer warranty position, ideally at Supervisor or Management level
* Strong working knowledge of manufacturer warranty policies and audit standards
* Meticulous attention to detail with a process-driven mindset
* Confident in analysing data and identifying opportunities for operational improvement
* Clear and professional communicator, able to influence colleagues positively
* Highly organised with the ability to manage multiple priorities effectively
For further details or to apply, please submit your CV for a confidential discussion