Ocean / Air Import Operator

Job Description – Ocean / Air Import Operator
Location: South Manchester (near Manchester Airport)
Salary: Up to £40,000 per annum + bonus
Working Pattern: Office-based NO hybrid will allow flexible working hours
Holiday: 25 days annual leave + bank holidays
Role Overview
We are seeking an experienced Ocean / Air Import Operator to join our growing operations team based near Manchester Airport. This role will be responsible for the end-to-end handling of air and sea import shipments, ensuring smooth customs clearance, accurate documentation, and excellent service delivery.
The ideal candidate will be detail-oriented, confident working independently, and comfortable managing multiple import shipments across different modes in a fast-paced freight forwarding environment.
Key Responsibilities
Import Operations (Air & Ocean)
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Manage end-to-end import operations for either air and sea freight shipments.
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Coordinate with overseas agents, carriers, and local suppliers to ensure timely movement of cargo.
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Monitor shipments from arrival through to final delivery.
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Arrange onward transport and liaise with hauliers where required.
Customs Clearance
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Prepare and submit customs declarations using CDS.
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Raise and manage T1s and other transit documentation as required.
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Ensure full compliance with UK customs regulations and procedures.
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Resolve customs queries, inspections, and clearance issues efficiently.
Systems & Documentation
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Accurately input and manage shipment data using CargoWise.
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Prepare, check, and process all import documentation including manifests, invoices, packing lists, and transport instructions.
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Maintain accurate records and ensure documentation compliance at all times.
Customer & Stakeholder Communication
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Act as a point of contact for customers, providing updates and managing expectations.
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Liaise with customs authorities, shipping lines, airlines, and handling agents.
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Resolve operational issues proactively to maintain service levels.
Skills & Experience Required
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Proven experience in air and / or sea import / export operations within freight forwarding.
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Strong working knowledge of UK customs clearance, CDS, and T1 documentation.
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Hands-on experience using CargoWise (preferred).
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Excellent attention to detail and organisational skills.
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Ability to manage multiple shipments simultaneously.
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Confident communicator with a proactive, problem-solving approach.
What’s on Offer
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Salary up to £40,000 per annum
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Annual bonus (subject to company performance)
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25 days holiday plus bank holidays
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Flexible working hours
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Office based near Manchester Airport free parking
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Supportive, professional working environment with real career progression