You will take ownership of a portfolio of customers, coordinating orders from placement through to delivery, managing commercial priorities, and working closely with internal teams to ensure customer requirements are met. This is a hands-on, customer-facing role with real influence on business performance.
Key Responsibilities
* Own and manage day-to-day relationships for allocated customer accounts
* Act as the voice of the customer internally, ensuring expectations are met
* Coordinate order planning from receipt through to final shipment
* Manage customer scheduling requirements and provide accurate updates
* Identify and resolve issues in collaboration with production, quality and engineering teams
* Support commercial performance through cost awareness and margin focus
* Prepare and contribute to customer reviews and KPI reporting
* Monitor customer-owned material, including excess and slow-moving stock
Skills & Experience
* Proven experience managing customer accounts within a manufacturing environment
* Strong communication and stakeholder management skills
* Sound commercial awareness with confidence handling negotiations
* Experience using MRP systems and managing complex orders
What’s on Offer
* 25 days holiday + bank holidays (including Christmas shutdown)
* Early finish on a Friday
* Additional long-service leave entitlement
* Free onsite parking, modern offices, and complimentary refreshments
* Supportive working environment with ongoing development opportunities
* Competitive salary
If you are interested in learning more about this opportunity, please apply with your most up-to-date CV. Due to high application volumes, if you have not heard back within 48 hours, please assume your application has not been successful on this occasion
Salary description
£34000.00 - £38000.00 per year