Customer Service Executive

Customer Service Executive
* Chelmsford
* Salary: Up to £28,000 + Bonus Scheme
* Hours: Full Time – No Weekends
* Must drive due to location
About the Opportunity
A growing retailer specialising in storage solutions near Chelmsford is looking for a Customer Service Executive to join their friendly, supportive team.
We’re looking for a customer-focused problem solver who thrives in a fast-paced, multi-product environment—someone who can confidently support customers across a wide range of products and has solid experience handling complaints and resolving challenging situations.
What Makes This Role Stand Out
* Work with a diverse product range serving both domestic and business customers
* Be the voice of the brand, managing customers from enquiry through to resolution
* Join a supportive, growing business where your input matters
* Enjoy a great work-life balance – no weekends
What We’re Looking For
* Proven experience in customer service within an online retail environment
* Strong experience handling customer complaints and difficult conversations is essential
* Confident dealing with high volumes of complaint calls, resolving issues calmly and professionally
* Comfortable handling multiple product queries with accuracy and confidence
* Experience managing courier issues, damages, delays and customer expectations
* Strong verbal and written communication skills
* High attention to detail and good organisational ability
* Calm, patient and solutions-driven approach under pressure
* Comfortable using systems and working both independently and as part of a team
* Must drive due to location
Key Responsibilities
* Deliver excellent customer service via phone, email, and live chat
* Handle a high volume of customer complaints, taking ownership to resolve issues effectively
* Manage challenging conversations with professionalism and empathy
* Support customers with advice across a range of storage solutions
* Accurately process orders and manage enquiries from start to finish
* Resolve delivery issues, damages, and complaints in a timely manner
* Build product knowledge across multiple categories
* Handle day-to-day administrative tasks
* Maintain a positive and professional customer experience at all times
Working Hours
Two-week rotating schedule:
Monday: 7:30am–5:00pm or 8:00am–5:30pm
Tuesday–Thursday: 8:00am–5:00pm or 8:30am–5:30pm
Friday: 8:00am–4:30pm
No weekends
Benefits
Bonus scheme
Casual dress
Employee discount
Free on‑site parking