Customer Service Advisor

Ref 11096
Customer services
Mansfield, Nottinghamshire
Monday to Friday 8.00am – 4.00pm
£good salary plus free parking, pension, life assurance and christmas bounus
We are supporting an expanding manufacturing facility in Mansfield with the recruitment of an enthusiastic, energetic and adaptable Internal Sales Executive/Customer Services to fill an internal role within a fast paced environment. The position will involve taking calls from customers and helping them through the complete process from enquiry to sale to delivery.
Key responsibilities include:
* Making calls and following up with customers, to meet their needs
* Developing and maintaining a good relationship with customers
* Making sure you understand the needs of each customer
* Understanding our products and being able to offer advice, recommendations and technical support to customers (full product training will be given).
* Effectively deal with telephone, email and web enquiries requesting quotations for products
* Maximise sales by continually expanding orders and up selling at all opportunities
* Work closely with colleagues and branch companies
The ideal skills required are:
* Proven experience in a sales office environment ideal is essential
* Proficiency with various computer software systems
* Ability to comfortably talk to others
* Good written and oral communication skills along with good personal organisation and attention to detail
* Web / Online experience would be a great benefit but not essential
* Ability to work as part of a small team
* Enthusiasm and willingness to accept a challenge and grow with the role
If this sounds like the role for you then we would love to hear from you.
This vacancy is being advertised by FS Consultancy Services (UK) Limited who are acting as an Employment Agency.
Due to the high volumes of applications, we are currently receiving, unfortunately we are only able to contact candidates who are successful in progressing to the next stage.
If you have not been contacted within 7 days of your application, then please presume that you have not been successful on this occasion