Duties Include:
* Excellent interpersonal and active listening skills.
* Clear communication skills and a strong command of the English language.
* Strong attention to detail.
* Ability to work well in a team.
* Multitasking skills and good organisational abilities.
* Answering all customer queries/bookings via Phone, Email, and internet.
* Be proactive in resolution of any queries, dealing with both internal and external customers
* To achieve your individual daily targets as set by the Customer Service Manager.
* Chasing delivery reports as to keep clients informed on their deliveries.
* General administrative tasks.
* Assist with receiving and processing shipments.
* Flexible with in the future being on call (once trained up) – This is on a rota basis within the team.
Key Skills:
* Confident telephone manner.
* Strong written, listening and verbal communication at all levels.
* A personable approach.
* Approachable, empathetic, and considerate.
* Working in a similar logistics type customer service would be advantageous
* Accurate attention to detail.
* A team player who can demonstrate initiative.
* Ability to manage own workload and meet company targets.
* Excellent customer service – ability to provide solutions.
* Computer literate.
* Excellent administrative and strong organisational skills.
*
* Benefits:
* Salary: up to to £30
* 25 days holiday per annum, plus bank holidays.
* Full time position Hours - weekly shift patterns rotate on the below:
07:30-16:30
08:00-17:00
08:30-17:30
09:00-18:00
09:30-18:30
10:00-19:00
10:30-19:30
Salary description
£30000.00 - £30000.00 per year