Reception/Administrative Assistant

Reception / Administrative Assistant
Crystal&Co – Northwest London
Crystal&Co is a fast-growing organisation known for delivering high-quality educational services, from Construction Industry Courses and Qualifications to University Enrolment support. As we continue to expand, we are seeking a professional and proactive Reception / Administrative Assistant to be the welcoming face of our company and support our team with essential administrative functions.
Who We Are
At Crystal&Co, we foster a culture of excellence, inclusivity, and continuous growth. Our team is dynamic, supportive, and committed to professional development. We value dedication and reward it with development opportunities, performance-based benefits, and a collaborative work environment.
Key Responsibilities
As our Reception / Administrative Assistant, you will play a central role in delivering a smooth and professional customer experience, as well as supporting our day-to-day operations:
* Front Desk & Reception Duties: Greeting visitors, assisting walk-in clients, managing incoming calls, and maintaining a welcoming front-desk environment.
* Administrative Support: Handling printing, scanning, and copying of course materials promptly to support our educational services.
* Student & Assessor Assistance: Providing on-site support during CSCS courses to ensure sessions run smoothly.
* Payment & Booking Management: Accurately processing bookings and maintaining payment records for courses.
* Customer Service: Responding to enquiries via phone, email, and face-to-face interactions with a friendly, professional approach.
* Post Management: Receiving, sorting, and distributing incoming post, as well as preparing and sending outgoing mail.
* CRM Management: Working extensively within our CRM system to update client information, manage bookings, and support the overall workflow.
Key Skills & Qualifications
We are looking for an organised and customer-focused individual who can confidently manage a busy front desk. The ideal candidate will have:
* Excellent organisational and multitasking abilities.
* Strong verbal and written communication skills in English.
* A polite, confident, and professional telephone manner.
* Previous experience in a customer-facing or reception role is highly desirable.
* Proficiency in Microsoft Office (Word, Excel, Outlook, Teams).
* Confidence in working with CRM systems (training provided if needed).
* Additional languages — especially Romanian or Russian — are desirable but not mandatory.
* Availability to work weekends (on a flexible rota basis).
What We Offer
* A full-time position with flexible working days (we operate 7 days a week).
* A competitive salary of £28,000 – £36,000 per year, depending on experience and qualifications.
* Private healthcare to support your well-being.
* Free on-site parking for convenient commuting.
* Exceptional public transport access — we are less than a one-minute walk from the nearest Underground station.
* Occasional company events to celebrate achievements and support team bonding.
* A supportive and energetic work environment within a young, collaborative team.
If you are friendly, detail-oriented, and eager to contribute to a forward-thinking organisation, we invite you to apply and become part of the Crystal&Co team