Account Manager

Account Manager
As an Account Manager, you’ll join a collaborative commercial team supporting the factory. You’ll manage day-to-day communications and commercial relationships with a portfolio of key customers - ensuring exceptional service, efficient order management, and ongoing business growth.
This is a customer-facing, factory-based role where you’ll take ownership of accounts, oversee production scheduling, coordinate with internal teams, and drive customer satisfaction and profitability.
Key Responsibilities
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Act as the main point of contact for allocated customers, ensuring their needs are met.
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Manage orders from placement through to delivery, liaising closely with production, engineering, and quality teams.
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Handle purchase orders and support material planning with buyers.
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Prepare and attend Quarterly Business Reviews (QBRs).
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Monitor commercial performance and present KPIs to the senior team.
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Support negotiations for new business and continuous improvement projects.
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Maintain strong, proactive relationships with customers, promoting growth and efficiency.
About You
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Proven experience managing customer accounts within a manufacturing environment (electronics preferred).
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Strong communication, negotiation, and relationship-building skills.
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Commercially astute, with understanding of revenue and margin impact.
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Confident using MRP systems and handling complex data with accuracy.
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Able to thrive in a fast-paced, hands-on manufacturing setting.
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Full UK driving licence and willingness to travel (mostly UK-based).
What’s on Offer
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Competitive salary (dependent on skills and experience)
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37-hour working week (Mon–Thurs 08:00–16:30, Fri 08:00–13:30)
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22 days holiday + Bank Holidays + up to 3 additional long-service days
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Company pension
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Free parking, modern facilities, and complimentary refreshments