Operations Agent

Freightserve recruitment are looking for a Life Science Customer Operations Agent for a well-established niche sector Freight Forwarder based in the West Drayton, Middlesex area.
Experience: Preferable Knowledge of Air or Road Logistics; Excellent Customer service skills, Strong written and verbal communication skills, Willingness to learn and adapt
Main Responsibilities:
Domestic and International freight forwarder for the transport of time-Critical, temperature-sensitive biological & pharmaceutical shipments.
* To prepare and present quotes for Air & Road consignments.
* To provide Customer Service Excellence for both verbal and written communications.
* Complete assigned tasks within agreed timeframes.
* Complete bookings and sales according to both Customer & Company's timescales.
* To ensure data & security integrity of both Customer & Company's information is always controlled.
* Co-ordinate with other offices & Groups.
* Co-ordinate transport with both UK & Overseas approved strategic service partners.
* To provide guidance on appropriate paperwork for customs clearance.
* Prepare & co-ordinate all forms of freight documentation including airwaybills, Shipping Certificates, Health Certificates, Import & Export Licenses, Customs Entry Documentation, and any other supporting shipping documentation.
* Prepare & complete Customs Control submissions for Imports & Exports.
* To work with all types of cargo and all necessary associated tasks.
* To use company vehicles on occasion to deliver and collect paperwork and or shipments.
* To undertake any training courses required to understand and complete job tasks.
* To co-ordinate Group project tasks as and when directed.
As an agency we are fast becoming the number one Freight specialist in the UK. We have a fast growing reputation with most Freight related companies. Freightserve has been established since 1992 working within the Freight Forwarding and Shipping industry