Red Snapper Recruitment are recruiting for a Housing Officer on behalf of our client, Torbay Council. This is an exciting opportunity to join the Strategic Housing team, delivering high-quality housing management services that support tenants, communities and neighbourhoods across Torquay.
Summary of job
This is a temporary contract for an initial 12-week period, starting ASAP. The role is based on site in Torquay, with some flexibility for hybrid working.
The pay rate for this position is between £16.35 and £17.85 per hour, dependent on experience.
Main duties and responsibilities
- Deliver a high-quality housing management service including tenancy management, neighbourhood management, arrears control, lettings and anti-social behaviour casework
- Manage a portfolio of properties, schemes and estates, ensuring they are maintained to a high standard
- Support tenants to sustain their tenancies, identifying support needs and signposting to relevant services
- Manage rent accounts and arrears, providing advice on income maximisation and welfare benefits
- Investigate tenancy breaches, including anti-social behaviour, and take appropriate action including legal proceedings where required
- Carry out property and estate inspections, recording outcomes and ensuring follow-up actions are completed
- Assist with lettings processes, including void inspections, tenancy sign-ups and new tenant visits
- Respond to emergency situations, including urgent repairs, ASB incidents and safeguarding concerns
- Work collaboratively with internal teams, contractors and external agencies such as police and social services
- Maintain accurate records and ensure compliance with housing legislation, policies and data protection requirements
- Support customer and community engagement activities to improve satisfaction and service delivery
Person Specification
- Excellent communication and interpersonal skills, with the ability to build relationships with tenants and stakeholders
- Ability to manage a varied workload, prioritise effectively and work under pressure
- Experience of working in a housing or similar environment, managing tenancy-related issues
- Strong problem-solving and decision-making skills
- Experience of dealing with challenging situations and vulnerable individuals
- Knowledge of housing legislation, welfare benefits and safeguarding principles
- Experience of rent arrears management, estate inspections and tenancy support
- Ability to work independently and as part of a team
- Strong administrative and record-keeping skills
- Full UK driving licence and access to a vehicle
Any Specialist requirements
- This role is subject to a Disclosure & Barring Service (DBS) check
- Candidates must be able to travel across the Torbay area and occasionally work outside normal hours
- A commitment to safeguarding children and vulnerable adults is essential
The deadline for applications for this position is – please apply as soon as possible as applications will be reviewed on a rolling basis.
If this role is not for you but you do know somebody who would be interested please refer them. We have a referral bonus scheme and will pay £75, in retail vouchers of your choice, for referrals who are not already known to us.
Due to the high volume of applications received, if you do not hear from us within 7 working days, I am afraid your application has been unsuccessful.
We are a dedicated recruitment company providing top quality professionals and services to Housing Providers across the UK.
Red Snapper Recruitment is a member of the Red Snapper Group.
The Red Snapper Group acts as an employment agency (permanent) and as an employment business (temporary) - a free and confidential service to candidates.
The Red Snapper Recruitment Group is an equal opportunities employer.