Overview
Birchwood Group is a forward-looking company with retail stores, workshops and facilities based across the south coast of Sussex and Hampshire.
The Birchwood group have a reputation for delivering excellent customer service. Our Aftersales Team are looking for a Service Advisor with a passion for providing exceptional levels of customer service to join them at our Ford dealership in Eastbourne.
As a Service Advisor, you will be responsible for ensuring that all service customers are dealt with in a friendly, efficient, and professional manner. You will play a vital role in managing customer interactions and ensuring that processes, paperwork, and systems are handled smoothly to facilitate an excellent service experience. You will support and guide customers every step of the way throughout the purchase of their new vehicle.
Your duties will include but are not limited to the following:
- The administration of all aftersales requests i.e. Job card preparation, bookings, quotes, parts orders via the Pinnacle DMS
- Greeting customers and managing their vehicle progress through workshop
- Ensuring accurate and proactive use of EVHC to achieve pre-set targets
- Deliver excellent customer satisfaction, exceeding manufacturer targets
- Ordering vehicle parts, ensuring timely delivery
- Receiving of vehicle parts, confirming accuracy and quality control
- Maintaining stock control of key parts
- Ad hoc duties as required
Knowledge, Skills and Experience Required:
- Excellent verbal and written communication skills
- Passion for delivering high levels of customer service
- Ability to work with minimum supervision
- Proven excellence as a team player
- Competent with standard MS office packages
- Ability to work within our Values
Package:
- Salary: £27,000 + Bonus (£34,000 OTE)
- Hours: 40 hours average per week - Monday to Friday - 08:00 to 17:00 / 09:00 to 18:00, Saturday 08:00 to 12:00 (1 in 3 – paid as overtime)
- Holiday: 22 days per year + bank holidays
- Benefits: Health cash plan, subsidised vehicle purchase and aftersales scheme (upon completion of probation)
We are an Equal Opportunities Employer
Due to the high volume of applications we receive, unfortunately, we are unable to contact each applicant individually regarding the status of their application. If you do not hear from us within 2 weeks, please assume you were unsuccessful on this occasion.