Parts/Service Administrator
Milton Keynes, office based
Founded over a century ago, our client is a global automotive brand with production facilities in over 20 countries, employing tens of thousands of talented individuals worldwide.
You will provide first-class support to a network of dealers throughout the UK and Ireland.
Key Responsibilities:
- Supporting the dealers for all products in the network (via phone, email and the helpdesk ticketing system) with technical parts interpretation, product specification, stock availability, delivery and general enquiries
- Processing orders / returns of parts and accessories, working closely with the UK Warehouse team and European warehouse colleagues regarding stock availability
- Processing return credits and invoices
- Liaising with courier partners regarding the delivery of parts and accessories
- Supporting the Dealer Services Manager with the onboarding of new dealers
- Investigate and resolve claims and queries
- Maintaining up-to-date product and parts knowledge (current and legacy) across all divisions, market conditions and issues faced by the Dealer Network
What skills and experience are we looking for?
- Automotive industry experience with vehicle parts and accessories
- High level of attention to detail
- Problem solving skills
- Good numerical and literacy skills
- Proficient in Microsoft Office packages, including Excel
- Excellent verbal and written communication skills