At Connect2Hackney, the internal talent partner for the London Borough of Hackney, are looking for a dedicated Quality and Compliance Officer within special needs and social care settings to join our Commissioning Team and play a vital role in ensuring our residents receive the highest standard of care.
Though this is a hybrid/remote role, you are required to regularly carry out inspections across various residential sites.
The Role
In this role, you will lead on contract management and monitoring activity, ensuring our providers meet robust standards and corporate policies. You’ll work closely with the Strategic Commissioning Manager and Quality Assurance & Improvement Manager to maintain frameworks that protect the Council’s interests and, most importantly, our service users.
Key Responsibilities Include:
- Performance Monitoring: Tracking and reporting on contract performance using local and national data benchmarking.
- Provider Relations: Building partnership style relationships with external contractors, including the voluntary sector.
- Quality Assurance: Conducting external monitoring visits to services like residential and supported living homes.
- Service Improvement: Identifying underperformance and working with providers to implement robust improvement plans.
- Financial Oversight: Coordinating reporting on spend and assisting with annual fee reviews.
What You’ll Bring
We are looking for a professional who is passionate about public service and has a sharp eye for detail.
Essential Requirements:
- Sector Experience: Previous experience in quality assurance (frameworks) and contract management within Adult Social Care.
- CQC Knowledge: A strong understanding of Care Quality Commission (CQC) standards.
- Technical Expertise: Experience quality assuring supported living and residential care homes.
- Communication: The ability to present high-quality reports to senior stakeholders and committees.
- Local Presence: You must be able to work within the borough and travel to various sites at least 3 days per week.
- Safety: An Enhanced DBS check is required for this position.
Why Hackney?
Working for Hackney means joining a borough that champions equality, diversity, and social value in everything we do. You will have the opportunity to shape the market during an exciting period of transformation, ensuring services remain modern, fit for purpose, and best value for our community.