Full-time, Permanent
Basingstoke (Hybrid)
£27,000
Are you a detail focused professional with experience in a regulated environment who takes pride in ensuring accuracy, consistency and strong customer outcomes? Do you naturally spot issues, follow structured processes and provide balanced, objective feedback?
Reassured are looking for a Quality Assurance Officer to support our compliance standards by reviewing sales calls, checking documentation and helping our teams meet regulatory requirements. This is a key role that supports quality, fairness and the delivery of good customer outcomes across our sales functions.
What you will be doing
- Listening to and auditing sales call recordings
- Checking policy documentation to ensure accuracy and compliance
- Providing constructive feedback to consultants and managers
- Ensuring any procedural breaches are escalated to management
- Supporting Consumer Duty requirements through quality standards
- Producing accurate reports and analysis for senior leaders
- Assisting with investigations into customer complaints
What we are looking for
- Experience working in a structured and regulated environment
- Excellent listening, written and verbal communication skills
- Strong attention to detail and accuracy
- Ability to analyse information and make clear decisions
- A team player who can also deliver individual results
- Comfortable using IT systems and capturing information accurately
Desirable (nice to have, not essential):
- Insurance or financial services background
- Experience in a targeted environment
- Familiarity with CRM systems
- Mentoring or informal leadership experience
Why Reassured?
What you do here matters. You will be part of a successful, growing and award‑winning company that values quality and recognises people who genuinely care about doing the right thing.
Benefits include:
- Enhanced annual leave with length of service
- Enhanced maternity leave
- Employee Assistance Programme
- Medical cash plan
- Virtual GP
- Death in service
- Discounted Life Insurance and Critical Illness cover
- Free parking
- Personal development opportunities
- Referral scheme worth up to £2,400 per referral
- Incentives including annual trips abroad
If you take pride in delivering consistently high-quality work and want to play a key role in supporting good customer outcomes, we would love to hear from you.