Windlesham
£30,000
About the Role
We’re looking for a proactive and organised Key Account Support Coordinator to support a portfolio of client accounts. You’ll act as a key link between clients and internal teams, helping ensure smooth communication, efficient service delivery, and high levels of client satisfaction.
Key Responsibilities
- Act as a point of contact for client accounts
- Support communication between clients and internal teams
- Handle enquiries, issues, and service requests promptly
- Assist with resolving complaints and improving processes
- Manage helpdesks, client portals, and raise purchase orders
- Support reporting, KPI tracking, and client reviews
- Work closely with colleagues to ensure client requirements are met
About You
- Strong client service and communication skills
- Organised with the ability to manage multiple tasks
- Proactive and solutions-focused
- Confident working independently and as part of a team
- Experience with Microsoft Office and CRM systems