Job Title: Patient Service Coordinator (Head Office)
We are seeking to appoint a Patient Coordinator to spearhead our marketing enquiries and patient outreach.
Au Dental is a family-owned dental group aiming to provide the highest quality of dental care to patients that access our services.
Our patients and people always come first.
Au Cares --> Communication, Accountability, Responsiveness, Empathy, Solution.
The role is available: ASAP.
Job Summary:
As a Patient Coordinator based at our Resource Hub in Market Harborough, you will be responsible for managing patient enquiries, appointments, and customer relationships remotely. Working closely with our dental clinics, you will serve as the primary point of contact for new patient leads, providing exceptional customer service and support throughout the appointment scheduling process. Your role will involve utilising our CRM system to track leads, coordinate with clinic staff, and optimise our patient acquisition efforts.
Responsibilities:
- Respond promptly and professionally to new patient enquiries received via phone, email, website, and other communication channels.
- Engage with prospective patients to understand their dental needs, answer questions, and provide information about our services and clinics.
- Use effective communication techniques to convert enquiries into scheduled appointments, highlighting the benefits of our clinics and services.
- Manage and update our CRM system with accurate and detailed information on leads, interactions, and appointment scheduling.
- Collaborate with clinic staff to coordinate appointment availability, ensuring efficient scheduling and utilization of clinic resources.
- Follow up with leads at various stages of the conversion process to maintain engagement and address any concerns or objections.
- Implement strategies to improve lead conversion rates and overall patient acquisition effectiveness.
- Provide training and support to clinic staff on CRM usage, lead management best practices, and patient coordination procedures.
- Serve as a liaison between head office and clinic locations, facilitating communication and information sharing to support patient acquisition efforts.
- Stay informed about industry trends, competitor offerings, and best practices in patient acquisition and CRM management.
- Reply to google reviews and help generate referrals.
Qualifications:
- Previous experience in customer service, sales, or patient coordination roles, preferably in a healthcare or dental setting
- Strong communication skills, both verbal and written, with the ability to engage and build rapport with diverse audiences
- Proficiency in using CRM systems and other sales and marketing tools; experience with Salesforce or similar platforms is a plus.
- Self-motivated and results-oriented, with the ability to work independently and manage time effectively in a remote setting.
- Analytical mindset with the ability to interpret data, identify trends, and make data-driven decisions.
- Technologically savvy, with proficiency in using digital communication tools and platforms.
- Flexibility to adapt to changing priorities and business needs.
- Commitment to providing exceptional customer service and patient care, with a focus on building long-term relationships.
- Ability to maintain professionalism and confidentiality in handling patient inquiries and information.
This job description outlines the primary duties and qualifications for the Remote Patient Coordinator position based at our head office. Effective communication, organisation, and collaboration skills are essential for success in this role, as you will be working closely with both head office and clinic teams to support our patient acquisition efforts.
Job Type: Full-time
Benefits:
- Bereavement leave
- Company events
- Company pension
- Free parking
- Health & wellbeing programme
- Life insurance
- On-site parking
- Referral programme
- Sick pay
- Transport links
Ability to commute/relocate:
- Market Harborough LE16 7WB: reliably commute or plan to relocate before starting work (preferred)
Education:
- GCSE or equivalent (preferred)
Experience:
- Dental practice: 1 year (preferred)
Work authorisation:
- United Kingdom (preferred)
Location:
- Market Harborough LE16 7WB (preferred)
Work Location: In person