About the role:
The Focal Point is responsible for handling any enquiries, managing & processing on-going projects through to invoicing stage, within our Sales Support division in Gas Turbines.
The successful candidate will have a strong administrative background with experience of supporting a fast-paced Customer Support Team.
Primary responsibilities
- Ensure all work is carried out in accordance with company policies, procedures, standards and work instructions.
- Ensure all work is carried out in accordance with client specifics, including quality, lead time & price
- Respond to any relevant client enquiries within set deadlines.
- Provide input and reports as necessary to Customer Support Manager, when requested.
- Liaise with relevant Departments to ensure client requests are adhered to.
- Generate key client weekly status reports and issue to the client base
- Awareness of quality procedures
- Invoicing & Administrative tasks
- Reviewing and chasing Open invoices for payment
- Any other reasonable duties as required to meet the needs of the business
Qualifications and Experience
- Qualification to minimum SVQ level 3 in admin related discipline
- Sound working knowledge of MS Office package – Word, Excel & PowerPoint
- Experience in a similar role preferred but not essential as training will be given
Behaviours and skills
- Enthusiastic and Integrity driven individual, who has the desire to exceed customer expectations
- Ability to communicate clearly with the client, no reservations with talking on the phone or face to face meetings
- Ability to work based on own initiative and drive
- Excellent communication and ‘people skills’
- Good planning and organisational skills
- Good IT skills
- Excellent multi-tasking skills
About Us
With facilities in over thirty locations spanning five continents, Score employs more than 2000 people, including 230 apprentices. The development of future talent is at the heart of everything we do. A global leader in valves, emissions management and gas turbine solutions, the provision of an extensive range of services across multiple global markets makes Score a dynamic workplace where no two days are the same. Combining the legacy of 40+ years’ industry experience with ever-evolving ideas and innovation, our energetic team is working together to make a real difference in the journey towards a sustainable future and we’re always ready to embrace fresh ideas and talent.
If you like the sound of an attractive hourly rate with overtime rates available, contributory pension, an excellent benefits package, and the opportunity to work as part of a global organisation that’s passionate about people development, we’d love to hear from you!
Application Process
Are you the right person to play an integral part in that journey? If you wish to apply, please send your CV, quoting ENE-26-058 and vacancy title careers@score-group.com.
Closing date is 20th March 2026
Opportunity for all
We welcome applications from all and appoint based on merit. We’re committed to promoting diversity and inclusion throughout our organisation and remain committed to developing an open-minded, global culture.
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