Customer Service Specialist
Are you a natural problem-solver who enjoys helping others and delivering exceptional service? Do you thrive in a fast-paced, supportive environment where no two days are the same? Are you looking for a company that values its people and offers real opportunities for growth and development?
We’re working with a business that puts customer experience at the heart of everything they do. This is an office-based role where your customer service, administration, and data entry skills will come together to create a seamless and professional experience for every customer.
If you’re passionate about service and looking to join a company that genuinely cares, we’d love to hear from you.
About the Role
Position: Customer Service Representative
Role: Permanent, Full time
Location: Wrexham, hybrid working
Salary: Up to £29,000 depending upon experience
Benefits: 25 days holiday, pension, private medical, free parking
About Our Client:
They've been established for many years and have an excellent reputation in their industry. They're dedicated to providing exceptional products/services to their customers. They believe that outstanding customer support is the cornerstone of their success. Innovative, friendly and ambitious, the business have big plans so it's an exciting time to be part of their journey.
What You'll Do:
As a Customer Service Representative, you will be the friendly voice of their company, assisting customers with their enquiries and ensuring they have an outstanding experience. Your responsibilities will include:
- Responding to customer queries via phone, email, and chat in a timely and professional manner.
- Troubleshooting and resolving customer issues with efficiency and empathy.
- Providing product information and guidance to help customers make the most of their products
- Collaborating with team members and other departments to improve processes and customer satisfaction.
- Documenting and tracking customer interactions and feedback to help them continually improve our service.
What We're Looking For:
- Excellent Communication Skills: You can convey information clearly and concisely, both verbally and in writing.
- Problem-Solving Abilities: You love tackling challenges and finding creative solutions.
- Empathy: You understand customer needs and show genuine care in addressing their concerns.
- Tech-Savvy: You are comfortable using various software and are quick to learn new systems.
- Team Player: You work well with others and enjoy being part of a collaborative environment.
- Experience: Previous experience in customer support or a related field is a plus, ideally business to business but we'll also consider B2C such as retail, call centre etc. We value your enthusiasm and willingness to learn!
Roberts Webb Recruitment are acting as a Recruitment Agency in relation to this role.