Company Description
Founded in 1999 by designer Eva Karayiannis, Caramel London is dedicated to redefining traditional notions of childrenswear with a focus on understated luxury. Using only the finest quality materials and paying enormous attention to detail, Caramel creates modern classics each season with unique prints and bold colors. Now, Caramel also designs and distributes luxury womenswear and homewares, becoming a versatile brand in the fashion industry.
Role Description
This is a part-time, on-site role for a Sales Advisor located in Greater London. The Sales Advisor will engage with customers to provide exceptional service, assist in sales activities, and ensure an enjoyable shopping experience. Day-to-day tasks include managing customer inquiries, maintaining store displays, and providing product knowledge. The Sales Advisor will also participate in training sessions to continually improve their skills and performance.
Main responsibilities
- To excel in all aspects of selling and inspire colleagues and customers by being a role model within the business
- To provide exceptional customer service at all times and maintain a high level of approach and conversation at all times.
- To consistently overachieve in sales, striving to increase on personal and store targets
- To actively seek opportunities to sell and increase sales
- To provide information for the weekly trade report to maximise business potential
- To monitor sales performance to highlight best and worst sellers
- To communicate all out of stock issues
- To ensure all customers are encouraged to join our mailing list.
- To ensure that the shop floor is fully operational for daily service
- Keep up to date with all product knowledge.
- To drive and deliver customer service standard to achieve an outstanding luxury service and quality experience
- To ensure all customers are dealt with professionally and in line with company standards and procedures
- To develop customer relationships and maintain an active customer base
- To adhere to the highest dress and grooming standards required by company policy
- To take ownership of store standards and maintain these to the highest level
- To ensure that stock is replenished regularly to maximise sales opportunities
- To undertake daily activities including cleaning etc.
- To check all deliveries are correct and report any discrepancies to your line Manager or Head Office.
Essential Skills
- Service focused/Target driven
- Excellent communication/interpersonal skills
- Team player
- Immaculate presentation
- Capable of understanding a luxury business
- Ability to deliver the company vision to highest of standards