Introduction:
Founded in 1875, our long history has been built on innovation, craftsmanship and above all, incredible talent. Born from the adventurous spirit of our founder, Arthur Lasenby Liberty, we remain true to our heritage. From our fulfilment centres to our flagship store, passion, vision and dynamism are part of our DNA – and that extends to our team.
Liberty is the destination for those on a quest to seek out hidden treasures for their homes. Boasting culinary collections and kitchen interiors to decadent fabrics and eclectic decorative pieces, our home department is the place be for those searching for that unexpected gem.
We are on the lookout for Sales Associates to come on board and join us across our Furnishing Fabrics department, so if you’re inspired by interiors and obsessive over homeware, carry on reading.
Key Responsibilities:
Service for Sales:
- Provides service excellence to maximise sales – emphasis on furnishing fabrics
- Initiating consultations and conversations – storytelling and relationship building
- We are looking to recruit a FT team member to fill the vacancy at the Furnishing Fabrics/ Bedding/ Interiors room on 4th Floor with interiors knowledge and training to improve and upgrade our service proposition. It would ideally be an Interior Design Uni graduate in order to be able to advise clients and make informed propositions using different Liberty products and who could be further trained by the Liberty team.
- Is visible on the floor
- Acknowledges all customers to the department
- Engages with customers by approaching them and initiating conversation
- Asks open ended questions to establish customer needs
- Confidently demonstrates product knowledge
- Maximises sale by offering additional products and services
- Overcomes objections by offering alternatives
- Operates till efficiently
- Informs customer of current events and promotions
- Takes every opportunity to promote and open Liberty Loyalty Card
- Takes personal responsibility for ensuing customer problems are resolved
- Creates further selling opportunities by taking customer details and contacting them to give them a reason to return
Knowledge, Skills and Abilities:
- Interior design experience or relevant qualifications is advantageous
- Excels in achieving personal goals
- Consistently delivers a great performance
- Has a strong customer centric focus
- Works well with others.
- Demonstrates a real drive for excellence
- Up to date with current trends and relevant brands.