JOB DESCRIPTION
Job Title
Farm Management Support
(Business Team Milking and Digital)
Location
Office based/travel in the field when required.This is Hybrid role, 3 days office, 2 days working from home.
Reports to
Service Support Manager
Hours of Work
37.5 hours per week
Salary & Benefits
Competitive Salary/Car Allowance/26 days holiday + bank holiday, holiday increases with length of service/Company doubles employees’ pension contribution to a max 12%/Employee event days/Wellness and Wellbeing support/Free lunch in the office every Wednesday/Access to wellbeing area at main office.
Staff Responsibilities
No
Organisational Context
The Farm Management Support is part of Cluster Atlantic (UK and Ireland). Clusters are representing Lely on sales and service of chosen propositions in a specific region. Clusters collaborate with both local Lely Centers (Franchises) and Lely International located in Maassluis, The Netherlands (Head Office). Lely considers service to be an integral part of any proposition. Lely Atlantic support the Lely Centers as part of their Franchise fee to Lely International.
Lely International operates a Matrix organisational chart headed up by Business Leads (Manager Proposition) of the product ranges. They are the “what and the when” and the competencies Service Team are the “how and the who”.
The FMS:
- Hierarchically reports to the Service Support Manager.Operationally they will also report to the Manager Proposition of the Business Team Milking and Digital.
- Leads a team of Farm Management Specialists.
Purpose of the Role:
The Lely Cluster FMS supports and trains the Lely Center FMS Advisors in the correct start-up and the best use of Lely propositions to achieve customer objectives. They ensure that these services meet the Lely standard, and that they are in line with the Lely value proposition and the Lely Global manual. It is your purpose to ensure effective communication between Lely International – Lely Cluster - Lely Center. Your local knowledge of the dairy business makes it possible to propagate Lely in the area.
Key Responsibilities
Role Description
- Towards Lely Centers:
- Domain expert with the Business Team Milking and Digital to support Lely Centers on their day to day service and support in a clear way.
- Ensure implementation of Lely Way of Working around start up and support processes by the Lely Center to ensure everything is first time right.
- Support the introduction on new products and support tools
- Is an example of safety and security by following Lely guidelines and code of conduct
- Transfer of knowledge and development expertise at the Lely Centers. Progressing from infield support to coaching.
- Development and improvement of support quality and customer satisfaction.
- Towards Lely International (HQ)
- Transfer regional field knowledge back to Lely International and vice versa
- Provide constructive feedback on Business Team matters (products, training and service)
Main Tasks
- Training and Support
- Establishes the needs of the Lely Center FMS advisors and the needs that come from the field, including mutual farm visits.
- Follow training as part of a train the trainer program, online or onsite as advised by Lely Academy.
- Trains and coaches, the Lely Center FMS Advisors on the best use of Lely products and propositions, using the Lely Academy training curriculum
- Ensures the Lely Center FMS advisors are qualified and certified
- Collaborates with Lely International upon request on the creation of training content
- Provides support to the Lely Centers in resolving tickets and answering questions and field queries
- Coaching and Development of Lely Centers
- Establish the Lely Way of Working
- Monitors the Lely Center performance
- Coach the Lely Centers on using FMS tooling and Way of Working
- Assistance and mediation of possible solutions to customer complaints
- Stakeholder Management
- Build local network of relevant business, knowledge and research partners
- Partner with Lely Center FMS Advisors to support customer needs
- Work closely with Lely International FMS Business Team colleagues to communicate and address local needs
- Support external consultants (e.g. Feeding advisors or veterinarians) for successful management.
Skills and Experience
Please List
Extensive experience in the Dairy Sector
Customer orientated way of working
Effective Communication Skills
Good analytical problem-solving skills
Experienced at dealing with difficult situations calmly
Willingness to travel
Good Planning and Organisational Skills
Good coaching skills
Good presenting and training skills
Able to think commercially
Working knowledge of agricultural and or/machinery
Good at building relationships
Core Competencies
- Good influencing skills
- Good IT and Microsoft office skills
- Good co-ordination and organisational skills.
- Can do attitude.
- A high degree of integrity
- Ability to work on own
- Excellent dairy understanding
Mobility Requirements (requirement for national/international travel, overseas assignments)
Must hold clean, valid driving licence.
Flexible and able to travel often.
Must hold a valid passport
Additional Comments
This job description is not intended to be an exhaustive list of duties to be performed by the employee and may be altered to reflect the business needs of the company.