Location: Hertford, UK
Company: Spacelabs Healthcare
Hours: Part-Time (4 hours daily over 5 days)
At Spacelabs Healthcare, we are on a mission to provide continuous innovation in healthcare technology for better clinical and economic outcomes. Our scalable solutions deliver critical patient data across local and remote systems, enabling better-informed decisions, increasing efficiencies, and creating a safer environment for patients.
Role Overview
We are seeking a Sales Administrator to join our UK team on a part-time basis. The primary function of this role is to assist with day-to-day sales administration and order fulfilment, supporting the growth and expansion of our UK operations while delivering excellent customer service.
This is a multi-functional role covering all activities related to UK administration, enabling team members to support each other during busy periods and absences.
Key Responsibilities
- Work as part of the Sales Administration team to ensure all administrative duties are completed efficiently and accurately.
- Process orders and monitor progress from start to finish, including booking, scheduling, arranging deliveries, invoicing, and credits.
- Respond to requests for product information, quotations, tender documents, order confirmations, and invoices.
- Manage telephone calls, emails, and chats from colleagues and customers professionally and promptly.
- Document and follow up on queries in a timely manner.
- Monitor and maintain records for managing returns (RGAs).
- Identify and resolve customer issues, escalating where necessary.
- Support loan stock requests and maintain ERP and CRM systems.
- Run, review, and update reports and spreadsheets.
- Train and support colleagues, follow existing processes, and assist with new processes.
- Collaborate with all departments to provide exceptional customer service.
Qualifications & Skills
- Previous administration experience within a customer sales environment.
- Strong attention to detail and record-keeping skills.
- Excellent verbal and written communication skills.
- Proficient in Microsoft Word, Excel, and Outlook; experience with MFG Pro and CRM is an advantage.
- Ability to prioritise workload, work independently, and retain information across varied tasks.
- Positive, flexible approach and strong relationship-building skills.
- Additional language skills (beyond English) are desirable.
What We Offer
- A supportive and collaborative team environment.
- Opportunities to learn and grow within a global healthcare technology company.