Do you have experience in a phone-based customer service environment?
Do you pride yourself on providing excellent customer service?
Have you worked within the Financial Services Industry?
If so, we'd love you to join our team at Pepper Advantage UK in Uxbridge.
Pepper Advantage is one of the leading specialist loan servicing companies in the UK and we are seeking an enthusiastic and experienced Loan Servicing Specialist to join our team and contribute to the success of our organisation in Uxbridge, London.
We would like to hear from candidates with experience of delivering exceptional, phone-based customer service and who are highly organised, motivated, and able to work effectively and accurately.
You will be working within an established team as a key part of Pepper's operations, providing end-to-end servicing and administration of the mortgage throughout the complete cycle.
As a Loan Servicing Specialist, your key responsibilities will include:
- Delivering accurate and timely processing of mortgage administration activities
- Daily interactions with customers and third parties via telephone and in writing
- Managing your own workload efficiently and effectively in accordance with agreed policies and procedures
- Liaising effectively with clients, representing Pepper appropriately
- End-to-end servicing of mortgage/loans from completion through to redemption stage
- Identification of potential efficiencies and delivering ideas to improve Pepper operations and the customer experience
Essential Skills
- Can consistently deliver outstanding customer service
- Previous experience within a phone-based customer service environment.
- Experience of working within the Financial Services Industry
- Confident telephone manner.
- Excellent attention to detail.
- Able to work to tight deadlines
- Be able to analyse problems, think creatively and make effective decisions in the appropriate timescales
- Demonstrate the ability to form productive relationships at all levels
- Strong English verbal and written communication skills
- Self-reliant and self-motivated
This is a hybrid role, with the expectation of 2 days per week office attendance, following an office based training period of 4 - 6 months.
Benefits
- Salary of £27,000 - £29,000
- After Induction Training, Hybrid Working (2 days per week in office) is available.
- Private Medical Insurance
- Salary Sacrifice Pension matched up to 8%
- 25 days Holiday (increasing with length of service) plus Bank Holidays
- EAP
- Enhanced Maternity & Paternity
- Wellbeing & volunteering Days
- Eye Care Contribution
- Payroll Giving
- Life Assurance
About Pepper Advantage
The UK arm of Pepper Advantage was established in 2013, and today we’re one of the most successful and dynamic loan-servicing businesses throughout the four home nations. With offices in London and the North of England, Pepper Advantage UK employs over 360 people and has approximately US$25 billion in assets under management. Key sectors include commercial and residential mortgages, including prime, near-prime and non-conforming, and SME loans.