Company Name: Merrithew International & Align - Pilates
Job Title: Order Fulfillment Coordinator
Reports to: Demand Planning Manager
Category: Full time, Onsite – Permanent
Position Location: Evesham, UK
Opportunity: This is a new role in the organization
Compensation: £26,000 - £27,000
About Merrithew
Merrithew® is the global leader in mind-body education and equipment. Founded in 1988, the company has trained more than 80,000 instructors and partners worldwide, developed six innovative education programs— STOTT PILATES®, ZENGA®, Total Barre®, Halo® Training, Merrithew Fascial Movement and CORE™ Athletic Conditioning & Performance Training™— and has produced an extensive line of professional and at-home equipment and accessories for personal and professional use.
Join Merrithew in its mission to inspire people worldwide to lead healthier lives through premium education programs and cutting-edge equipment. With a focus on world-class education and industry-leading equipment, Merrithew is dedicated to promoting optimal fitness and wellness for all.
Our Core Values
These are the values that guide our daily actions, decisions, and how we work with one another and our customers:
- Community – Culture of belonging, encourage connections and engagement
- Passion – Be present, enthusiastic, energetic, committed to purpose, inspiring
- Boldness – Act with courage, change the norm, never settle for “just ok”
- Customer-Centric – Our Vision is fulfilled through our Trainers, Partners and end-customers.
- Accountability – Act like owners, own the results
- Innovation – Delivering the best, highest-quality products, programs and services
Position Overview
The Order Fulfillment Coordinator plays a critical role in managing the end-to-end order fulfillment process — from reviewing and validating incoming orders to coordinating shipment and delivery with internal teams and external partners. This position ensures orders are accurate, complete, and fulfilled on time while providing excellent customer experience and effective communication across departments.
Key Responsibilities
Order Review & Validation
- Review incoming orders to ensure all required information is complete and accurate, including Tax ID, billing and shipping details, delivery requirements, and any special instructions.
- Validate delivery and estimated ship dates; confirm with Sales when dates are missing or unclear before finalizing delivery scheduling (DDSD).
- Verify inventory availability and coordinate with internal teams to resolve discrepancies prior to processing orders.
Order Processing & Management
- Enter, update, and maintain orders in the company’s order management or ERP system.
- Monitor order progress throughout the fulfillment lifecycle to ensure adherence to schedules and commitments.
- Split orders when a full order cannot be fulfilled at once — create partial fulfillment shipments while maintaining clear tracking and communication.
Coordination with Internal Teams
- Work closely with Sales, Logistics Coordinators and Customer Service to schedule shipments and resolve fulfillment issues.
- Liaise with Sales to clarify order requirements, product questions, and update estimated ship dates as needed.
- Collaborate with Logistics Coordinators on planning shipments, selecting carriers, coordinating pick-ups, and preparing shipment documentation.
Customer Communication
- Provide proactive communication to customers regarding order status, shipment tracking, delays, or changes.
- Respond to customer inquiries or issues with professionalism and escalate when necessary.
Documentation & Reporting
- Maintain accurate records of order status, shipment tracking, and exceptions in internal systems and reports.
- Generate regular status reports to support visibility across teams and stakeholders.
- Ensure invoices are issued upon shipment execution
Qualifications:
Education & Experience
- Diploma or degree in Logistics, Supply Chain, Business Administration, or related field preferred.
- 1–3+ years of experience in order fulfillment, order management, logistics coordination, or a related operational role.
Skills & Competencies
- Strong attention to detail with excellent organizational and multi-tasking abilities.
- Proficient in Microsoft Office (especially Excel) and experience with order management or ERP systems.
- Excellent communication and interpersonal skills for coordinating with cross-functional teams and customers.
- Customer-oriented mindset with problem-solving and prioritization skills.
- Ability to work independently, manage time effectively in a fast-paced environment.
Merrithew may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human review. All final hiring decisions are made by Merrithew’s recruitment team.
Merrithew is committed to providing accessible employment practices that comply with the Accessibility for Ontarians with Disabilities Act (AODA).
Merrithew is committed to providing a barrier-free access workplace. If you need accommodation at any stage of your application, or want more information on our accommodation policies, please contact us "careers@merrithew.com"
Merrithew is proud to be an Equal Opportunity Employer. Our organization respects and follows the letter and spirit of the Ontario Human Rights Code. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or any other code grounds.