AR Pharmacy – West Totton, Southampton (SO40 8WU)
Full-time | Salary from £28,000+ depending on experience
AR Pharmacy is an innovative and growing independent pharmacy group operating a modern automated dispensing hub in West Totton. We are looking for a Patient Services & Experience Manager to help lead the patient experience and support the growth of our clinical and private services.
AR Pharmacy operates a modern automated dispensing hub which allows our team to focus on patient care, service delivery and community healthcare rather than traditional dispensing workload.
This is an exciting opportunity for someone who enjoys working with people, improving customer experience and helping grow healthcare services.
The role will also involve helping to promote pharmacy services through social media and digital communication, helping the pharmacy build a stronger presence in the local community.
As Patient Services & Experience Manager you will oversee the patient journey from first contact through to service delivery, ensuring patients receive efficient, friendly and well-coordinated care.
You will work closely with the pharmacy leadership team to ensure services run smoothly while helping the pharmacy grow its reputation both in-store and online.
- Act as the main point of contact for patient queries and service bookings
- Coordinate appointments for pharmacy services such as vaccinations, travel clinic and other private services
- Ensure smooth patient flow between the counter team, pharmacists and dispensing teams
- Support patients with prescription queries and service information
- Maintain excellent patient communication and follow-up
- Support the promotion and growth of NHS and private pharmacy services
- Help identify opportunities to improve patient experience and increase service uptake
- Work with the pharmacy team to ensure services are delivered efficiently
- Manage the pharmacy’s social media platforms such as Facebook and Instagram
- Create engaging posts to promote pharmacy services and health campaigns
- Respond to online enquiries and messages professionally
- Help strengthen the pharmacy’s online presence and reputation
- Maintain accurate service booking systems and records
- Assist with service reporting where required
- Support general administrative tasks relating to services and patient communication
We are looking for someone who is organised, approachable and confident communicating with patients, with an interest in healthcare services and community engagement.
Essential- Excellent customer service and communication skills
- Strong organisational and administrative ability
- Confident using social media platforms such as Facebook and Instagram
- Ability to manage multiple priorities in a busy healthcare environment
- Positive, proactive and professional approach
- Experience working in pharmacy, healthcare or a clinical environment
- Experience managing business social media accounts
- Marketing or communications experience
- Knowledge of pharmacy services
- Salary from £28,000+ depending on experience
- Opportunity to work in a modern automated pharmacy hub
- Supportive independent pharmacy team
- Opportunity to help grow innovative healthcare services
- Career progression opportunities within the pharmacy group
AR Pharmacy
West Totton
Southampton
SO40 8WU
To apply, please send your CV and a short cover letter outlining your experience and interest in the role.