JOB OPPORTUNITY – UK SERVICE ADMINISTRATOR
Title: Sales & Service Administrator
Location: Halesowen, West Midlands, UK
Hours: Full time, Monday-Friday 09:00-17:00
The Role
Headstock Group is recruiting a Sales & Service Administrator to help develop its Customer Support team. Working in a fast-paced office environment, the role provides an excellent opportunity to work on a broad range of tasks with some of the world’s leading musical equipment brands.
To be a successful candidate you will be motivated, organised, and proactive, with good communication skills and will be comfortable working in a team based at our West Midlands headquarters. As part of the Sales and Customer Support team, you will be responsible for providing high quality service and returns assistance to both business partners and end users. You will also be handling spare parts sourcing and assisting with warranty submission with suppliers, including the throughput of impacted inventory.
Based in the Black Country, in the heart of the UK, Headstock Group is a family-owned, private company. It is the owner of the world-renowned Laney Amplification and HH Audio brands, and the exclusive UK & Ireland distributor for Ibanez, DiMarzio, Truetone, Tama, Zildjian, Vic Firth & Aquarian Drumheads. This role offers the successful candidate the opportunity to work across all of these exciting brands, to gain experience and to potentially progress within the organisation over time.
Key Duties
- Be the primary point of contact for back office administrative support to Headstock sales staff; managing queries, orders and the customer database.
- Be the primary point of contact to B2B and B2C customers for After Sales Support via Headstock support systems.
- Book and manage inbound freight for Headstock staff and customers.
- Triage inbound returns to ensure efficient processing
Key Skills
- Possess excellent administrative, analytical skills and communication skills (both written and verbal).
- Possess exceptional knowledge of guitar, bass, drum and amplifier products to provide support across our full product line.
- Be able to work to required deadlines, be self-motivated, resourceful, and organised.
- Be eager to learn and to retain information.
Additional Useful Skills
- Experience in an office or workplace to include the use of email, telephone systems and MRP/ERP software systems.
- Experience as a guitarist, bassist, sound engineer or drummer.
- Experience with product repairs, product quality control or hobbyist product maintenance.
- Experience with web sales or 3rd party platform sales such as eBay.
- Experience with Zendesk
Additional Requirements
- Strong IT literacy to include MS Office.
- Competent writing skills and numeracy, supported by Maths and English qualifications to a minimum of Grade C/4 at GCSE level or equivalent.
- UK resident.
Package
- Competitive salary, commensurate with experience.
- 28 days holidays including statutory days and bank holidays.
- A flexible approach to working hours, where possible.
- A staff discount scheme on our catalogue of products.
- An Employee Assistance Programme, offering support across a range of areas.
- Mental Health first aiders
- A relaxed dress code.
- A fantastic coffee machine.
- Free car parking.
- Cycle to Work Scheme.
Application
For the attention of Scott McKenzie, Chief Operating Officer
Interviews will be held during March 2026 and will include a skills assessment.
Please note this is a full-time role requiring the employee to work on site in Halesowen, West Midlands. As such candidates must be located within a commutable distance.
Headstock Group
OUR MISSON STATEMENT
Driven by a passion for music-making and sound since 1967, the Headstock Group prides itself on a portfolio of outstanding products. Whether for our beloved in-house brands Laney Amplification and HH Audio, or as proud distribution partner for industry-leading and illustrious MI brands, we bring the motivation, experience, and creativity to thrive in this very special industry.
OUR VISION STATEMENT
The Headstock Group vision is to fulfil potential; for both the brands we own and for those we represent (but care for as our own). Whether an established, leading product or a new idea, we undertake to understand, invest in, and add value to the process of reaching and exciting the market. We seek growth year by year by reaching more customers with a diverse array of sound and music products.
OUR CORE VALUES
A second-generation, family-owned, family-led business, we set ourselves high performance standards every day, but measure true performance in decades. We form long-standing business partnerships, hold an exceptional staff-retention record and value each team member and brand ambassador as a part of the extended Company family.
A love for sound and music-making products makes Headstock Group a natural home for experts in their field and our close-knit community has an abiding passion for the music in our lives. A designer and maker for our own brands, yet also a distributor of others', we have an empathy at both sides of the table. We work hard to develop the supply chain, checking each step adds value, and most importantly we ensure our products can be found by their target customer.
A role at Headstock Group is one in which enthusiasm, humour, creativity, opinion, and trust are encouraged. We create a safe and positive working environment where all team members are treated with respect and confidence.
James Laney, CEO
Headstock Group is an equal opportunity employer and individuals seeking employment are considered without regards to race, colour, religion, national origin, age, sex, marital status, physical and mental disability, gender identity, sexual orientation, or any other characteristic protected by law.
See our Privacy policy for recruitment at https://headstockgroup.com/recruitment-privacy-notice/