I’m currently recruiting on behalf of our client for an After Sales Support Executive to join their UK Operations Team, based in their Marlow office.
If you’re passionate about delivering best-in-class customer support and thrive in a fast-paced, collaborative environment — this could be the perfect opportunity for you.
The Role
As part of the After Sales Department, you’ll play a key role in delivering exceptional service across their portfolio of brands. You’ll take ownership of customer interactions and drive first-time resolution wherever possible.
Key Responsibilities
- Deliver outstanding customer support with a focus on first-time resolution
- Build and nurture strong relationships with Service Centres, dealers, and key stakeholders
- Manage product collection authorisations and guarantee repair processes
- Conduct inspections and assess warranty returns with customers when required
- Identify cost-saving and efficiency opportunities to support Operational Excellence
- Support departmental projects from concept through to delivery
- Maintain up-to-date product knowledge and commit to continuous personal development
- Travel within the UK when required
What We’re Looking For
- Minimum 1 year’s experience in customer service or sales support
- Proven ability to manage customer enquiries and resolve issues effectively
- Strong problem-solving skills and attention to detail
- Experience using CRM systems
- Proficient in Microsoft Office
- Excellent verbal and written communication skills
- Strong data entry and analytical capability
- Ability to manage relationships across multiple business functions
- Comfortable working both independently and as part of a team
Why Apply?
This is an excellent opportunity to join a globally recognised organisation where customer experience and operational excellence are at the heart of everything they do. You’ll be part of a supportive team environment with opportunities for development and growth.