Reports to: Wholesale Operations & Distribution Administrator
Collaborates with: Wholesale Team, Production Team and Finance
Based: Camden, London with flexibility of two days working from home
About the Role:
We’re looking for a highly organised and detail-oriented Wholesale Operations & Distribution Administrator to support the smooth running of Damson Madder’s wholesale and distribution operations. This role plays a key part in ensuring the accurate processing of orders, inventory records, invoicing, and customer information, acting as a central point of coordination between Sales, Production, Finance, warehouses, 3PL partners, and wholesale accounts. The ideal candidate will bring previous administrative experience within wholesale, distribution, or logistics, a strong understanding of operational processes, and the ability to manage multiple priorities while maintaining exceptional attention to detail.
Duties And Responsibilities
• Provide day-to-day administrative support across wholesale fulfilment and distribution processes.
• Liaise closely with the Wholesale, Production, and warehouse teams to coordinate orders and delivery schedules.
• Assist in monitoring inventory levels, ensuring stock records are accurate and up to date.
• Maintain accurate records of orders, shipments, invoicing, and inventory movements across internal systems.
• Follow up on order discrepancies, shipping delays, and product returns, escalating issues where necessary to ensure timely resolution.
• Communicate with wholesale clients to provide accurate order updates and delivery information.
• Ensure all documentation and operational processes align with specific customer requirements and compliance standards.
• Support the wider operations team with general administrative and ad hoc tasks as required.
Skills And Experience Required:
• Previous experience in an administrative role within wholesale, distribution, logistics, or operations.
• Strong organisational skills with a high level of accuracy and attention to detail.
• Experience processing orders, invoices, and operational documentation.
• Ability to prioritise effectively and manage multiple tasks in a fast-paced environment.
• Confident written and verbal communication skills.
• Comfortable working with spreadsheets, databases, and internal systems.
• Ability to collaborate effectively with internal teams and external partners.
• Understanding of wholesale, distribution, or supply chain processes, including inventory management and invoicing.
• Familiarity with warehouse operations and third-party logistics (3PL) providers.
• Strong awareness of the importance of compliance, accuracy, and structured record-keeping.
What We Offer:
• Competitive salary.
• Hybrid working arrangements (2 days from home, 3 in the office).
• Generous staff discount.
• Company bonus scheme.
• Dog-friendly office environment.