Lead Experience Designer (Service Design & UX)
£70,000 - £80,000
Location: London (Hybrid – 2 days in office)
*Sponsorship or fully remote working is NOT available*
We’re partnering with a leading experience design agency helping B2B and B2C brands transform complex customer experiences.
This is a senior, commercially accountable role at the intersection of service design, UX execution, and transformation strategy. You’ll lead end-to-end discovery, translate insights into future-state solutions, and rapidly prototype concepts to unlock business opportunities.
THE ROLE
- Lead discovery and transformation engagements in complex, multi-stakeholder environments
- Translate research into journey maps, service blueprints, ecosystem maps, and prototypes
- Use rapid concepting (including AI tools) to illustrate new directions and opportunities
- Influence senior stakeholders and identify account growth opportunities
- Manage and mentor a small team of UX designers
- Connect design work to measurable business impact
THE CANDIDATE
- 10+ years in UX, service design, and/or experience strategy
- Strong systems thinking across multi-channel environments
- Experience leading transformation programmes and shaping commercials
- Skilled in discovery research, workshops, and strategic prototyping
- Comfortable working at pace, navigating ambiguity, and influencing C-level stakeholders
- Commercially minded, hands-on, and experienced in line-managment (even if just 1 other person)
- You'll also need recent experience working within an agency or consultancy
If this sounds like you, then please apply asap with your CV & PORTFOLIO to stand the best chance of getting an interview.