At Used Kitchen Hub, we give exceptional kitchens a second chapter.
We’re a family-run, trusted marketplace for pre-owned and ex-display luxury kitchens — combining transparency, care and sustainability with a genuinely personal service.
As we continue to grow, we’re looking for a confident, people-first Sales & Customer Success Executive to join our team in Borehamwood.
The role
This is an inbound sales and customer success role, not a back-office customer service position.
You’ll be the first point of contact for buyers and sellers — guiding enquiries with warmth and clarity, building trust quickly, and moving opportunities through the pipeline with pace and confidence.
You’ll work closely with sales, marketing and operations (including dismantle & delivery scheduling) to make sure every client experience feels smooth, informed and well looked after.
What you’ll be doing
- Owning inbound enquiries across web, phone, email and social
- Qualifying buyers and sellers, advising honestly, and progressing opportunities
- Proactively following up warm leads and past browsers to maintain momentum
- Booking viewings and calls, keeping deals moving
- Coordinating dismantle & delivery (D&D) with operations so timelines and expectations are clear
- Keeping CRM records immaculate — logging every interaction and managing deal stages
- Supporting lead generation and onboarding for both buyers and sellers
- Working closely with marketing on referrals and targeted outreach
- Representing Used Kitchen Hub with an authoritative but warm, trusted-advisor tone
What we’re looking for
- Proven sales experience (inbound, account handling, phone & email)
- A people-first approach — confident, caring and naturally persuasive
- Strong enquiry handling and objection management
- Highly organised with a love for tidy pipelines and clear notes
- Confident CRM user (HubSpot, Pipedrive, Salesforce or similar)
- Strong Office / Excel skills
- Kitchen, interiors or fit-out experience is a bonus — not a requirement
What success looks like
Within your first 3–6 months, you’ll be:
- Responding to inbound enquiries quickly and consistently
- Improving conversion from qualified enquiry to sale
- Ensuring smooth dismantle & delivery handovers with fewer avoidable delays
- Feeding valuable insights back into marketing to improve lead quality and volume
Why join Used Kitchen Hub?
- Purpose-driven business: sustainable luxury done properly
- Family-run culture with real care for customers and colleagues
- High-growth environment with room to develop
- Training and benefits tailored to experience
If you enjoy helping people make confident decisions — and want to be part of a business doing things the right way — we’d love to hear from you.
Pay: From £30,000.00 per year
Benefits:
Company pension
Free parking