Contact Centre Advisor – Financial Services
Location: Liverpool Street / Aldgate (office-based)
Contract: 5 months
Rate: £200 per day (Umbrella)
Hours: 5pm–9pm
We’re supporting a financial services programme that manages inbound calls from customers who need updates on their pensions, savings, and compensation queries. Many callers may be elderly or vulnerable, so the role needs someone patient, calm, and confident in handling sensitive conversations.
What you’ll be doing
- Handling inbound calls and giving clear updates on financial product or compensation queries
- Supporting vulnerable customers with empathy and professionalism
- Using set processes to log information accurately and follow regulatory requirements
- Managing back‑to‑back calls and keeping service levels high
- Working collaboratively with the wider contact centre team
What you’ll bring
- Background in financial services, banking, pensions, SIPs, savings or compensation work.
- Strong communication skills across the phone and written channels
- Ability to explain information clearly and guide customers through processes
- Confidence dealing with sensitive or vulnerable customer scenarios.
- Good attention to detail and comfort working in a process-led environment
- Ability to work office-based within the fixed hours
Why this role matters
You’ll be part of a team helping customers understand important updates about their financial products. The work is meaningful, customer‑focused, and makes a genuine difference for people who often rely heavily on the information you provide.
Pontoon Solutions Diversity & Inclusion Disclaimer
Pontoon Solutions is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone’s chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive.